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CubeSmart · 17 hours ago

Customer Service Manager

Nashville, TN

Full-time

Onsite

Mid Level

CubeSmart is a company that values its culture and the contributions of its employees. As a Customer Service Manager, you will manage and maintain the property while ensuring excellent customer service and property maintenance.

Real Estate

Responsibilities

Developing customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a WOW! or 5 Star service

Interacting face to face with customers, providing excellent service, and building rapport

Meeting monthly sales goals and metrics

Walking the property to perform lock checks and showing units to customers

Working both independently and on a team renting self-storage spaces, selling store merchandise, managing the leasing process, accepting payments utilizing our Point-of-Sale System (POS), completing daily bank deposits, and making courtesy calls to customers regarding late payments

Managing the invoice review and approval responsibilities within database

Processing invoices, manage reports and legal process of auctions

Overseeing the store’s expense budget while maintaining store supplies and retail inventory

Physical requirements include daily walks of the property, cleaning the units and the property, opening, and closing of the storage doors (up to 50 lbs.)

Maintaining facility which includes mopping, sweeping, changing light bulbs, cleaning out storage units, and similar light activities

Keeping a clean and safe storage facility to ensure condition meets company guidelines (i.e., clean restrooms, landscaping, parking, and paving, fence, walls, doors)