Addison Group · 1 day ago
Information Technology Help Desk Support
NYC Metro Area
Contract
Onsite
Entry, Mid Level
2+ years expAddison Group is seeking a skilled and customer-focused IT Helpdesk Technician to join our clients IT support team. This role is critical in ensuring the smooth operation of end-user systems and providing timely technical support across the organization.
Information TechnologyRecruitingStaffing Agency
Responsibilities
Provide first- and second-level technical support to end-users via phone, email, and ticketing system
Troubleshoot and resolve issues related to Windows OS, Microsoft Office Suite, printers, and other desktop applications
Manage user accounts, groups, and permissions in Active Directory
Monitor and respond to service requests using a ticketing system (e.g., ServiceNow, Jira, Zendesk)
Configure, deploy, and support mobile devices (iOS/Android) using MDM solutions (e.g., Intune, AirWatch)
Assist with onboarding and offboarding processes, including hardware setup and account provisioning
Maintain accurate documentation of issues, solutions, and procedures
Escalate complex issues to appropriate IT teams when necessary
Participate in IT projects and initiatives as assigned
Qualification
Required
Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
2+ years of experience in an IT helpdesk or technical support role
Proficiency in Windows 10/11, Active Directory, and Office 365
Experience with ticketing systems and remote support tools
Familiarity with mobile device management platforms
Strong problem-solving and communication skills
Ability to work independently and manage multiple priorities
Preferred
Experience with Microsoft Intune or similar MDM platforms
Knowledge of basic networking concepts (TCP/IP, DNS, DHCP)
IT certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar
Benefits
Medical
Dental
Vision
401(k)
Company
Addison Group
Addison Group specializes in filling company’s contract, contract-to-hire, or direct hire positions with professional candidates.
1001-5000 employees
H1B Sponsorship
Addison Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Odyssey Investment Partners
2022-01-04Acquired
2016-12-19Private Equity
Leadership Team
Thomas B. Moran
CEO
Recent News
Company data provided by crunchbase