Apply on Employer Site

Tualatin Hills Park & Recreation District · 1 month ago

Field Service Supervisor (Public Utilities)

Athens, GA

Full-time

Onsite

Mid, Senior Level

2+ years exp

Tualatin Hills Park & Recreation District is seeking a Field Service Supervisor to oversee field customer service operations related to water services. The role includes supervising staff, coordinating daily operations, and responding to customer complaints and service issues.

GovernmentNon ProfitRecreation

Diversity & Inclusion

Responsibilities

Supervises and evaluates assigned Field Service staff, including assigning work, addressing performance issues, coaching, and conducting employee performance appraisals

Directs daily field operations, including coverage areas, delinquent account coordination, and after-hours staffing

Schedules and ensures field service personnel are available for emergency and stand-by calls after hours

Oversees preventive maintenance and inventory for assigned vehicles and equipment

Leads field staff in completing service orders for initiating new water service, terminating existing service, issuing delinquent door hangers, disconnections, and service reinstatements

Ensures all service orders are completed accurately, efficiently, and within established timeframes

Manages the addition of new meters to the utility billing system, ensuring correct assignment to billing cycles and routes

Provides assistance locating meters and verifying field data as needed

Reviews route reports, service order logs, and related documentation for completeness and accuracy

Responds to customer complaints and escalated service issues from field staff

Conducts on-site inspections and provides explanations of departmental policies, procedures, and billing processes

Answers telephones, provides information, and directs inquiries to appropriate personnel

Responds to routine requests for information from employees, officials, and the public

Serves as liaison to Meter Management for coordination, troubleshooting, and issue resolution

Reviews AMI alerts (e.g., leak, tamper, and no-use) and ensures follow-up service orders are created and completed

Verifies switched or crossed meters, collaborates with the AMI Analyst to make corrections in the billing system, and notifies the Operations Coordinator for review and adjustments as needed

Reviews, processes, and maintains reports, correspondence, and other operational documentation

Ensures records and data are accurately entered, stored, and forwarded to appropriate departments

Maintains regular communication with supervisors and administrative staff to coordinate field activities with office operations

Responds to emergency service calls when on standby rotation

Performs additional duties as assigned to support overall Water Business Office operations

Qualification

Supervisory ExperienceWater Distribution CertificationAMI Systems KnowledgeCustomer ServiceComputer ProficiencyMathematical SkillsOrganizational SkillsCommunication Skills

Required

High school diploma or equivalent with two years of customer service and/or computer operations at a supervisory level required; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job

Two Years Of Supervisory Experience Required

Must possess a valid driver's license

Must possess or obtain an appropriate State of Georgia Water Distribution Operator Certification within 24 months of employment