Apply on Employer Site

Shine France · 10 hours ago

Customer Relationship Manager / Budget Analyst

Reston, VA

Full-time

Onsite

Senior Level, Lead/Staff

$90K/yr - $95K/yr

8+ years exp

SHINE Systems is hiring a Customer Relationship Manager (CRM) with Budget Analyst and/or Acquisition experience to work in support of a financial and acquisition systems operational environment for an Intelligence Community customer. The role involves providing support, analysis, and issue resolution related to financial and acquisition systems in a cross-functional team environment.

BankingFinancial ServicesFinTechInsurTechMobile

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Timely on-site customer relations for users

Ability to understand customer needs, identify problems and provide constructive acquisition resolutions

Excellent speaking, listening, and writing skills to interact well with customer

Prompt responses to customer queries and the timely implementation of financial solutions and issue resolution

End user support and interface management for financial systems

Support for successful transaction processing

Query development and troubleshooting

Knowledge of Federal acquisition processes

Ability to create and facilitate training modules related to the Financial Accounting System, Defense Travel System (DTS), and/or Government Purchasing Card (GPC) processes

Collaborate with the Financial Accounting System vendor or work independently to troubleshoot complex problems for the customer

Develop Standard Operating Procedures (SOPs) that documents processes related to the financial system

Work closely with the GPC Program Management Office (PMO) to support end of fiscal year activities

Assist the GPC PMO and customers with monthly reconciliation of GPC accounts

Work well in a team environment

Qualification

PeopleSoft Functional FinancialsFederal acquisition processesBudget Analyst experienceTier 2-3 Service Desk supportFinancial Accounting SystemOutstanding customer serviceMulti-taskingTraining module facilitationOutstanding communication skillsTeamwork

Required

BA/BS with 8 years' experience

Current minimum Top Secret Clearance with the ability to get an SCI security clearance with CI polygraph

Junior-mid level PeopleSoft Functional Financials experience

Ability to provide Tier 2-3 Service Desk support

Ability to work in a fast-paced environment

Outstanding customer service skills with the ability to multi-task

Outstanding communication skills

In depth knowledge in at least 3 of the following modules PO, AP, GL, KK, AR, BI, AM, PC, CA

Ability to lead testing initiatives for releases as needed

Preferred

Knowledge in the Defense Travel System (DTS) transaction processes is a plus

Experience with PeopleSoft Financials or other Government Financial Accounting System a plus

Prior Budget Analyst experience supporting federal systems is desired

Company

Shine France

Shine, Élu Service Client de l'Année 2025* dans la catégorie Banque en ligne pour entreprises Nous avons créé Shine pour simplifier l’entrepreneuriat.

Founded in 2017

Paris, Ile-de-France, FRA

201-500 employees