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Fidelity Bank · 1 day ago

VP, Managing Director- 401K Relationship Manager

United States

Full-time

Remote

Senior Level, Lead/Staff

$120K/yr - $200K/yr

8+ years exp

Fidelity Bank is looking for a Vice President, Managing Director to manage relationships with key decision makers at institutional clients. This role involves collaborating with internal teams to deliver consultative solutions and improve client satisfaction in Benefits and Total Wellness programs.

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Responsibilities

Building, maintaining, and growing strong and committed relationships with key employee benefit decision makers, influencers, and C-suite executives at a set of Fidelity’s institutional clients

Leading and collaborating with an internal team of service-based associates and business partners across the Fidelity organization to solve client problems and offer consultative solutions for client needs

Helping clients lead successful Benefits and Total Wellness programs to improve their employees’ overall wellbeing

Focusing on understanding and responding to clients

Assuming a consultative role to acquire a clear understanding of the business needs and relevant issues

Ensuring client satisfaction by seeking feedback and anticipating issues and/or concerns to proactively provide solutions

Building positive client relationships based on shared dedication to mutual goals

Setting the strategic direction for the relationship and demonstrating ultimate ownership and accountability

Acting as the client’s trusted advisor

Identifying and maintaining consistent formal/informal contact with key client decision makers

Engaging key client decision makers and advisors/consultants frequently to develop a deeper understanding of client needs and opportunities

Staying advised of changes in the client's business, their competition, industry, and marketplace, through proactive solicitation and/or research, to advise and drive client happiness

Designing and conducting strategic planning and service review meetings, either virtually or in person, to better understand client's goals and objectives

Appropriately positioning products and solutions that will help the client achieve their overall benefits goals

Facilitating discussions with clients regarding legal, regulatory and design issues across the plan

Consulting with clients on qualified and potentially non-qualified plan design alternatives

Working with consultants on inbound inquiries, plan sponsor presentations, plan design, product, technology, customer concerns, fund changes revenue requirements, pricing negotiations, Fidelity thought leadership, plan analytics, etc

In partnership with Consultant Relations, building productive long-term relationships with consultants and/or advisors

Developing and maintaining collaborative relationships across a broad spectrum of Fidelity business partners to drive operational accuracy, efficiency and problem resolution

Leading internal team in problem resolution

Developing a comprehensive, customer-centric relationship management strategy and business plan for each client in your book of business

Leading a diverse multi-product Fidelity offering including: Defined Contribution, Health Savings Accounts, Health and Welfare, Defined Benefits, Stock Plan Services, Student Debt and Workplace Giving

Differentiating Fidelity's benefits approach against competitive benefit solutions

Proactively leading pricing and fees discussions using more sophisticated pricing levers

Collaborating with extended service teams to provide information on fiduciary duties, participant communication and education strategies as required to support book of business

Advocating for the client within the boundaries of sound financial judgment and long-term Fidelity interests

Making decisions based on long-term view of trends, issues and business implications and cross-Fidelity impacts

Providing analysis and advice to resolve the needs of internal/external customers

Handling difficult client interactions and solving sophisticated book of business/client challenges

Solving issues and leading customer concerns appropriately

Qualification

Series 7 LicenseSeries 63 LicenseRelationship ManagementClient Service ExperienceHealthWelfare AdministrationDefined Benefits AdministrationStock Plan ServicesExecutive PresencePresentation SkillsNegotiation SkillsOrganizational SkillsTime Management