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CoreSite · 1 month ago

Data Center Operations Technician II - Night Shift (VA1) (1820)

Reston, Virginia, United States

Full-time

Onsite

New Grad, Entry Level

CoreSite is a company that empowers a more connected future through high-performance data centers and interconnection solutions. The Data Center Technician II is responsible for ensuring the operational integrity, security, and regulatory compliance of the data center, while performing day-to-day operations and customer interactions. This role involves managing building service requests, completing work orders, and monitoring various facility systems to ensure exceptional customer service and support.

Enterprise SoftwareGovernmentInformation TechnologyInternetService Industry

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Manage building service requests through resolution

Perform and complete work orders and customer service tickets in a timely manner Trouble Ticket Management

Remote Hands Management

Work Order Completion Process

Mine cables without disrupting services to any other existing data cabling on facility ladder rack or fiber trough

Infrastructure projects (Internal/Customer)

Cage and Cabinet Build-Outs

Overhead Installations

Rack and Stack

Navigate and utilize a CMMS system

Use developed procedures to solve problems

Assist in asset and consumable inventory management

Responsible for the tracking and proper labeling of all equipment per established procedures

Ensure processes are completed in a timely manner pertaining to Service Level Agreements (SLA) and data is uploaded to internal systems accordingly

Monitor, and respond to abnormal conditions in facilities systems. Areas include: Mechanical, Electrical, Building Monitoring, Security, and Control systems

Follow direction of data center technicians in regards to day-to-day activities

Provide physical security within the CoreSite premises

Incident escalation and report writing

Provide day-to-day exceptional customer service and support

Maintain and complete regular facility and security tours documenting and responding to found issues

Responsible for notifying customers, management and facility teams of security system alarms and security breaches

Responsible for managing the loading dock shipping and receiving

Assists with managing systems to avoid unplanned customer-impacting outages

Adhere to and promote CoreSite’s Principles of Operational Excellence, culture, and 8 Guiding Principles

Qualification

Security operationsTroubleshootingData center architectureCopperFiber installationElectrical theoryTelecommunications best practicesCustomer serviceIncident escalationReport writing

Required

Basic knowledge of the fundamentals of telecommunications and data center operating procedures

Security operations

First responder

Fire watch

Safety

Troubleshooting

Causality response

Basic telecom best practices

Data center architecture

Copper and fiber installation

Transmission methods and media

Electrical theory

Customer service

Working knowledge of general data center mechanical, electrical, telecom, and security equipment

Ability to manage building service requests through resolution

Ability to perform and complete work orders and customer service tickets in a timely manner

Ability to manage trouble tickets

Ability to manage remote hands

Ability to complete work orders

Ability to mine cables without disrupting services to any other existing data cabling

Ability to assist in infrastructure projects including cage and cabinet build-outs, overhead installations, and rack and stack

Ability to navigate and utilize a CMMS system

Ability to use developed procedures to solve problems

Ability to assist in asset and consumable inventory management

Ability to track and properly label all equipment per established procedures

Ability to ensure processes are completed in a timely manner pertaining to Service Level Agreements (SLA)

Ability to monitor and respond to abnormal conditions in facilities systems including mechanical, electrical, building monitoring, security, and control systems

Ability to follow direction of data center technicians in regards to day-to-day activities

Ability to provide physical security within the CoreSite premises

Ability to escalate incidents and write reports

Ability to provide day-to-day exceptional customer service and support

Ability to maintain and complete regular facility and security tours documenting and responding to found issues

Ability to notify customers, management, and facility teams of security system alarms and security breaches

Ability to manage the loading dock shipping and receiving

Ability to assist with managing systems to avoid unplanned customer-impacting outages

Adherence to and promotion of CoreSite's Principles of Operational Excellence, culture, and 8 Guiding Principles

Company

CoreSite

CoreSite delivers flexible, scalable and customer-focused data center and interconnection services that facilitate the growth of companies.

Founded in 2001

Denver, Colorado, USA

501-1000 employees

http://www.coresite.com

H1B Sponsorship

CoreSite has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)