Stiles Machinery · 14 hours ago
National Tech Support Specialist
Grand Rapids, MI
Full-time
Hybrid
Entry Level
1+ years expStiles Machinery is seeking a National Technical Support Specialist to provide advanced technical assistance to customers and internal teams. The role focuses on diagnosing and resolving complex hardware, software, and machine operation issues, ensuring timely resolution and collaboration with manufacturers.
IndustrialMachinery ManufacturingSoftware
Responsibilities
Accurately identify and comprehend customer issues across mechanical, electrical, and software domains
Take ownership of all National-level technical support cases, ensuring timely resolution
Troubleshoot electrical, mechanical, and pneumatic systems, including performing I/O tests on control systems
Act as a direct liaison to manufacturers for escalated technical issues
Collaborate with the Parts Department for technical issues and accurate parts identification
Assist Documentation Specialists in identifying and fulfilling customer documentation needs
Provide clear communication and guidance to customers and internal teams during issue resolution
Document work performed, problems encountered, and customer feedback in detailed call reports
Perform on-site machine service when remote resolution is not possible
Recognize and mitigate safety hazards in accordance with company standards
Qualification
Required
Technical schooling, apprenticeship programs, or equivalent experience
Minimum 1 year of hands-on experience in electrical and mechanical troubleshooting
Strong diagnostic skills for mechanical, electrical, and pneumatic systems
Familiarity with control systems and ability to perform I/O testing
Willingness to travel domestically and internationally
Valid driver's license
Exceptional verbal and written communication skills for internal and external collaboration
Ability to adapt to changing priorities and manage competing demands effectively
Strong multitasking capabilities with excellent organizational skills
Advanced problem-solving and decision-making abilities to address complex operational challenges
Self-starter with a high degree of initiative and independence in driving results
Proven ability to coach, mentor, and lead teams toward high performance
Proficiency in Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
Company
Stiles Machinery
Stiles Machinery is the provider of advanced woodworking machinery and technology solutions.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Anderson Ronha
Chief Financial Officer
Company data provided by crunchbase