Mirum Pharmaceuticals, Inc. · 6 hours ago
Associate Director, Patient Services Operations
Foster City, CA
Full-time
Hybrid
Senior Level, Lead/Staff, Director/Executive
$190K/yr - $200K/yr
7+ years expMirum Pharmaceuticals is a biopharmaceutical company dedicated to transforming the treatment of rare diseases. The Associate Director, Patient Services Operations will manage the day-to-day hub operations for the Mirum in-house Mirum Access Plus (MAP) program, ensuring that all KPIs are met and overseeing accurate reporting and compliance with legal and regulatory requirements.
BiotechnologyHealth CarePharmaceuticalTherapeutics
Responsibilities
Team Leadership: Lead a team responsible for specialty pharmacy access, reimbursement, and affordability activities. This includes, but not limited to supporting day-to-day activities, managing work queues, delegating assignments, developing team skills, establishing baseline goals, and motivating the team. Develop plans for team members within the team to support in achieving their desired goals. Ensure team goals are aligned with overall organizational strategies
Program Operations: Ensure that all program operations are running smoothly and in accordance with program business rules and all safety, legal and regulatory requirement. Collaborate with Mirum internal stakeholders and partner vendors to update business rules as appropriate. Work with internal MAP team to track and meet or exceed all program KPIs including call volumes, wait times, benefits investigation turnaround times
Vendor Management: Serve as liaison between Mirum and MAP service vendors. Anticipate and address program challenges and adapt business processes to improve the MAP program
Reporting: Work with Mirum’s Commercial Insights & Analytics (CIA) to ensure that all key MAP data is reported on time and accurately through the data feeds. Develop and distribute summary reports to key Mirum colleagues on a regular basis. Work with CIA to prepare ad hoc reports as needed
Pharmacovigilance (PV): Collaborate with PV vendor and Mirum drug safety team to ensure that all adverse events (AEs) and product complaints are reported at the right time in accordance with Mirum guidelines. Serve as point person for Safety team for any data requests related to AEs or to help coordinate required audits of the MAP program
Co-pay Program: Oversee operations for co-pay program for Mirum products. Manage the MAP team co-pay card enrollment process through the copay vendor integration and/or established process. Develop and update co-pay program terms and conditions for patient notification. Serve as key liaison with co-pay program vendor. Ensure timely reporting of key co-pay program data, and that all co-pay program KPIs are met or exceeded. Collaborate with brand team to develop co-pay program offers
Budgeting: Support Director, Patient Services Operations with developing, maintaining and meeting all program budget requirements. Assist with forecasting. provide Director with timely alerts regarding potential budget overages
Patient Access Support (PAS)/Field Reimbursement Managers: Support Senior Director, US Payer Account Lead with maintaining open lines of communication between PAS team and MAP team as appropriate
Support Director, Patient Services Operations on new program launches. Assist with RFPs as required. Provide input to strategic planning for new MAP offerings and developing key requirements for new programs
Qualification
Required
Familiarity with pharmacy benefits
Demonstrated depth with reimbursement support services and hubs
Understanding of legal/regulatory/safety requirements with hubs
Familiarity with patient assistance (free medicine) programs
Understanding of coding associated with claims reimbursement
Ability to work cross-functionally as need to achieve desired results
Ability to advance and complete projects on time and within budget
Anticipate and address challenges to ensure smooth operations of hub services
Ability to solve problems quickly and efficiently in a collaborative manner
Excellent interpersonal and communication skills
Strong business acumen
Preferred
BA/BS degree preferred
7+ years of experience in the pharmaceutical/biotech industry, or experience with a Hub service provider or in-house hub
Company
Mirum Pharmaceuticals, Inc.
Mirum Pharmaceuticals, Inc. is a biopharmaceutical company dedicated to transforming the treatment of rare diseases affecting children and adults.
201-500 employees
H1B Sponsorship
Mirum Pharmaceuticals, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2023 (1)
2022 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$765.5MKey Investors
TCG CrossoverOberland CapitalNew Enterprise Associates
2025-12-19Post Ipo Equity· $68.5M
2025-12-08Post Ipo Equity· $200M
2023-04-12Post Ipo Equity· $275M
Leadership Team
Joanne Quan
Chief Medical Officer
Recent News
Labiotech UG
2026-01-08
2026-01-03
Company data provided by crunchbase