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InformData · 21 hours ago

Criminal Field Researcher

Newnan, GA

Full-time

Onsite

New Grad, Entry Level

InformData is a company dedicated to ensuring the safety and security of its clients. As a Criminal Field Researcher, you will research public records to verify the criminal and civil records of applicants, aiding clients in making informed decisions and maintaining community trust.

AnalyticsData IntegrationDeveloper APIs

Responsibilities

Build and maintain positive working relationships with court personnel and members of the public

Perform research using public records indexes to retrieve relevant information

Accurately enter results into proprietary systems, marking them as “clear” (no information found) or recording information found in the court's primary index according to client instructions

Proactively communicate with the Supervisor regarding court holidays, closures, or delays, ensuring timely updates to InformData

Provide timely updates to the Supervisor on any issues that could impact business operations or customer commitments

Notify the Supervisor about courthouse structure updates, changes in processes, or fee adjustments

Serve as a back-up for other Field Researchers within the designated area as needed

Adhere to InformData’s Quality and Turnaround Time (TAT) standards

Report any quality concerns or trending issues to the Supervisor promptly

Support the ordering and completion of court copy requests

Conduct searches in surrounding areas or through online research when assigned

Maintain expertise in background screening processes

Develop a thorough understanding of all InformData operational workflows

Assist in achieving and maintaining accuracy metrics, including: Accuracy/DPMO, Time Service (variable and specific), Productivity, Turnaround Time (TAT), On-Time Delivery