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Tootsies · 19 hours ago

Department Specialist - Dresses/Modern Sportswear

Houston, TX

Full-time

Onsite

Mid Level

3+ years exp

Tootsies is a retail company seeking a Department Specialist for their Dresses/Modern Sportswear department. The role involves providing exceptional customer service, assisting customers and stylists with merchandise knowledge, and maintaining the sales floor and inventory organization.

FashionLifestyleRetailWeb Design

Hiring Manager

Marica Fotinos

Responsibilities

Greet and acknowledge all customers, ensuring a positive shopping experience and maintain the highest degree of customer service every day. Develop and foster positive relationships with customers to ensure return business

Assist customers and stylists by utilizing extensive knowledge of department merchandise, including fit, styling and trends

Ability to balance multiple customers in a fast-paced environment

Maintain a strong and active presence on the selling floor. Ensure presence on floor during peak sale hours of 11AM – 4PM, consistently driving business

Educate stylists by conducting product knowledge meetings, emailing stylists pictures of new receipts, sharing updates on best sellers and trends

Drive trunk show sales for assigned departments

Assist with styling, fittings and presentations for in-store and off-site events

Ability to work store events, varied hours/days, including nights, weekends and holidays as needed

Assist stylists with pulling stock and locating merchandise

Timely assimilation of new merchandise onto the sales floor with correct tagging and worked into back stock areas. Maintain inventory and stock room organization

Provide Front Desk/POS backup and support as the needs of the business dictate

Follow up and complete Slack requests in a timely manner

Completion, accuracy and timeliness of markdowns, transfers & RTVs

Ensure consistent company email communication and follow up

Assist with recurring physical inventory, as requested

Ensure the department is clean, neat and organized; adhere to merchandising and presentation standards

Maintain professional and supportive relationship with fellow team members, providing backup sales and support as the needs of the business dictate

Additional responsibilities may be added as the needs of the business evolve