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ELEKS · 8 hours ago

Cybersecurity IAM Support Specialist (ForgeRock)

United States

Full-time

Remote

Entry, Mid Level

ELEKS is a custom software development company that has been delivering value to clients since 1991. The Cybersecurity IAM Support Specialist will be responsible for supporting and operating an enterprise IAM platform, focusing on access provisioning, security enforcement, and continuous improvement of IAM processes while collaborating with various teams.

ConsultingEnterprise SoftwareOutsourcingRetail TechnologySmart ContractsSoftware

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Support and troubleshoot IAM platform technologies running on ForgeRock / Ping stack

Fulfill and manage user and service access requests in line with security policies and SLAs

Verify proper authorization for all access changes and reject requests lacking required approvals

Create, modify, and delete user accounts, service accounts, security groups, and attributes across multiple repositories

Implement and support target system integrations with ForgeRock

Troubleshoot and resolve complex access and authentication issues escalated from the Help Desk

Work closely with cross-functional teams (network, certificate administration, security, IT) to deploy configurations and resolve incidents

Identify root causes of issues and participate in permanent resolution activities

Maintain accurate logging, tracking, and auditing of access changes in compliance with security governance

Develop and maintain process documentation and operational procedures

Continuously assess and improve existing IAM processes and workflows

Execute internal projects and security initiatives

Qualification

IdentityAccess ManagementForgeRock / Ping IdentitySAMLOAuthOIDCCloud technologiesCertificate management toolsUnix/LinuxWindows ADTroubleshooting skillsForgeRock / Ping certificationsUpper-Intermediate EnglishCommunication skillsCustomer-oriented mindset

Required

Experience with Identity and Access Management (IAM) concepts, methodologies, and best practices

Hands-on experience with ForgeRock / Ping Identity stack (AM, IDM, DS, IG, RCS, Advanced Identity Cloud)

Experience with installation, configuration, and support of ForgeRock-based systems

Knowledge of identity federation standards: SAML, OAuth, OIDC

Experience working with cloud technologies (e.g., ARO or similar)

Familiarity with highly available infrastructures

Experience with certificate management tools (e.g., Venafi) and handling SSL, SAML, and OIDC certificates

Understanding of standard operational processes (backups, restores, day-to-day platform operations)

Familiarity with load balancers, firewalls, monitoring/alerting tools, and log analysis platforms (e.g., ELK)

Experience with change management and security tools (e.g., ServiceNow, PAM tools)

Knowledge of Unix/Linux and Windows AD environments

Strong troubleshooting and problem-solving skills

Ability to work under tight deadlines and manage priorities effectively

Strong verbal and written communication skills

Customer-oriented mindset

Preferred

ForgeRock / Ping certifications are a plus

Upper-Intermediate English level or higher

Benefits

14 paid days off

8 paid sick leaves

Paid federal US holidays

Nonpaid leaves

Medical insurance (including dental and vision)

401(k) plan

Company

ELEKS

YOUR TECHNOLOGY PARTNER FOR SOFTWARE INNOVATION AND MARKET-LEADING SOLUTIONS

Founded in 1991

Lviv, L'vivs'ka Oblast', UKR

1001-5000 employees

http://www.eleks.com

H1B Sponsorship

ELEKS has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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2023 (1)

2021 (1)