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United Way for Greater Austin · 12 hours ago

IT Systems Support Specialist

Austin,TX,US

Full-time

Hybrid

Entry, Mid Level

2+ years exp

United Way for Greater Austin is dedicated to breaking economic barriers and building opportunities in the community. The IT Systems Support Specialist will monitor and maintain IT systems, provide technical support to end-users, and assist with the deployment and configuration of hardware and software.

CharityHealth CareNon ProfitSocial

Responsibilities

Monitor servers, networks, applications, and system performance

Perform routine maintenance tasks

Assist in troubleshooting hardware, application, and software issues

Respond to help desk tickets related to system access and configuration

Provide basic technical support for end-users

Collaborate with internal and external stakeholders for new and existing initiatives

Provide general IT helpdesk support functions both onsite and offsite

Assist in installing and configuring operating systems and applications

Support deployment of new hardware and software under supervision

Execute scheduled backups and verify data integrity

Assist in restoring systems and data when needed

Apply security patches and updates as directed

Help enforce IT policies and procedures (password policies, access controls)

Conduct scheduled security assessment yearly

Maintain accurate records of system configurations and changes

Document troubleshooting steps and resolutions for internal knowledgebase

Maintain control database and recommend improvements to SOP

Manage and administrator 3rd party applications and vendors across the organization

Microsoft 365 and Azure administration and support

Salesforce and donor database administration

Perform routine maintenance, modification, reports, and integration with all United Way applications

Qualification

Salesforce administrationMicrosoft 365 administrationIT systems monitoringTechnical supportSystem configurationSecurity complianceCollaborationAttention to detailProject managementOrganizational skills

Required

Bachelor's degree in a related field or the equivalent of education and experience

2-5 years of experience in IT support or systems administration

Confidence and success in project and process management

Ability to connect strategic vision with tactical execution

A highly motivated, self-starting, and results-driven approach

Skilled in utilizing data to drive decisions and actions

Strong commitment to collaboration and teamwork; ability to work well with staff across all departments

Exceptional organizational and planning skills and keen attention to detail

Ability to manage multiple, simultaneous projects in a fast-paced work environment with an ability to prioritize time-sensitive assignments

Minimum of two years of hands-on experience working directly with Salesforce, including a proven track record in Salesforce development and administration

Strong proficiency in configuring, customizing, and optimizing Salesforce to meet business needs, with a demonstrated ability to implement complex solutions and drive system enhancements

Commitment to diversity, equity, and inclusion and a passion for social justice

High level of confidentiality and organizational skills

Must be able to lift and position items weighing up to 35 lbs