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Pain Specialists of America · 1 day ago

Practice Manager

San Marcos, TX

Full-time

Onsite

Mid, Senior Level

Pain Specialists of America is a Texas-based, multisite comprehensive pain management company seeking a Practice Manager. The role involves overseeing daily operations, managing staff, ensuring compliance with regulations, and fostering a culture of exceptional customer service.

Health CareHealth DiagnosticsMedical

Responsibilities

Supervises staff and oversees daily office operations

Establishes and maintains schedules, allocation of staff resources, and assures effective patient care

Trains and rotates office staff through various office duties to ensure cross-coverage in all areas

Assesses staff performance. Completes a 90-day review on all new hires and an annual review on established employees

Conducts office staff meetings regularly

Monitors time clocks daily, limiting overtime and time-off requests

Verifies all timesheets with HR department by Friday end of day

Oversees daily deposits and till reconciliation

Oversees inventory and ordering of office supplies

Ensures all staff:

Answer telephone in a timely and professional manner, preferably within three (3) rings

Routinely demonstrate superior customer service skills

Communicate with customers in a courteous, professional, cooperative and mature manner

Recognize and respond appropriately to violent/abusive situations, bomb threats, fire and emergency situations

Accurately take messages and conveys information to recipient

Protect patient confidentiality per policies and procedures

Scans and enter information into Electronic Health Record accurately and timely

Demonstrate the ability to collect medical office charges, accurately manage till, and prepares daily deposits

Performs Environment of Care functions:

Oversees and maintains a safe environment for employees, patients and visitors

Assures that all emergency equipment, such as fire extinguishers and emergency lights are properly maintained

Completes work/repair orders in a timely manner

Coordinates and prepares office and staff for potential weather-related disasters

Communicates with corporate office for current updates and maintains an open line of communication with staff

Oversees schedule and coordinates appointment cancellations as needed

Management of Medical Records Requests:

Follows company protocol for release of medical records

Works with Administrator to develop, implement, and monitor effective programs

Assures staff meets deadlines on projects assigned (i.e., annual training, health requirements)

Attends Manager meetings

Performs other duties as needed or assigned

Qualification

Healthcare AdministrationManagement ExperienceHealth Information TechnologyRegulatory KnowledgeProblem-Solving SkillsReport WritingInterpersonal CommunicationOrganizational Skills

Required

Effective problem-solving skills and a desire to address little problems before they become big problems

Working knowledge of federal and state regulations that impact clinic operations, including HIPAA

Ability to accurately and efficiently use Health Information Technology (HIT) Systems, including running reports

Excellent organizational and interpersonal communication skills

Demonstrated ability to manage multiple priorities

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations

Ability to write reports, business correspondence and procedure manuals

Ability to work effectively by presenting information and responding to questions from groups of managers, clients, customers and physicians

Hearing: Adequate to perform job duties in person and over the telephone

Speaking: Must be able to communicate clearly in person and over the telephone

Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens

Other: Requires frequent bending, reaching, and repetitive hand movements, standing, walking, squatting and sitting, with some heavy lifting, pushing and pulling exerted regularly throughout a regular work shift

Possible exposure to communicable diseases, toxic substances, ionizing radiation, medicinal preparations and other conditions common to a clinic and/or OR environment