K&N Appliance Gallery ยท 20 hours ago
Customer Service Coordinator
Houston, TX
Full-time
Onsite
New Grad, Entry LevelK&N Appliance Gallery is seeking a detail-oriented and customer-focused Customer Service Coordinator to join their team. This role serves as a vital link between customers and operations, ensuring smooth communication and exceptional service throughout the customer journey.
Consumer GoodsE-CommerceRetail
Responsibilities
Conduct confirmation calls to verify order details, delivery dates, and customer availability
Perform follow-up customer service calls to ensure satisfaction and address any concerns
Serve as the dedicated phone line for all returns and service inquiries
Assist in schedule and coordination of appliance installations with customers and Installation Manager
Assist in the management of appointment calendars to optimize efficiency and customer convenience
Communicate any scheduling changes or updates to relevant parties
Assist in Process Return Merchandise Authorizations (RMAs) in accordance with company policies
Handle service call requests, documenting issues and coordinating with service technicians
Assist Returns and Service Processor with tracking and follow up on open service requests and returns to ensure timely resolution
Qualification
Required
Strong communication skills with a professional phone manner
Excellent organizational abilities and attention to detail
Ability to manage multiple tasks and priorities simultaneously
Problem-solving mindset with a commitment to customer satisfaction
Proficiency with computer systems and scheduling software
Preferred
Previous customer service experience preferred
Company
K&N Appliance Gallery
Locally owned and operated since 1954, K&N Appliance Gallery offers the top brands in luxury residential appliances to help create your dream kitchen space.
Founded in 1954
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Justin Hawes
CEO - K & N BUILDER SALES
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