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Takara Bio USA, Inc. · 4 days ago

Field Applications Scientist III

Illinois, United States

Full-time

Hybrid

Mid, Senior Level

$120K/yr - $130K/yr

3+ years exp

Takara Bio USA, Inc. empowers life science discovery and is seeking a Field Applications Scientist III to provide technical support and training for their products. This role involves customer engagement, technical troubleshooting, and collaboration with sales and marketing teams to ensure customer satisfaction and product success.

BiotechnologyCustomer ServiceDeliveryShipping

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Delivering comprehensive, on-site training and technical support to customers, ensuring they are equipped to maximize the value of Takara Bio’s products

Building long-term relationships with customers through detailed preparation and personalized engagement, fostering sustained success and satisfaction

Providing insightful analysis of application trends, product performance, and customer outcomes to inform internal teams and drive continuous improvement

Demonstrating a strong technical background, a passion for education, and the ability to adapt quickly in dynamic environments

Engage with new and existing customers to educate, support and train on Takara Bio Spatial Biology products (Trekker and Seeker) and/or Takara Bio Single Cell NGS instrument platform (Shasta)

Delivers prompt troubleshooting of issues related to customers’ use of Spatial Biology kits and/or single cell NGS library prep kits

Provides pre-sales support by working in partnership with the Account Executives. Delivers technical product seminars, conducts product demonstrations, and consults with customers during the sales process to understand scientific objectives

May work closely with Field Engineering team to troubleshoot application versus instrument issues for the Shasta system

Maintains detailed documentation on all technical communication with customers. Delivers a summarized assessment of each communication

Delivers technical training for sales team, distributors and other internal teams as needed

Supports manager with analysis of customer feedback, product issues and inquiries

Partners with Marketing and R&D teams. Provide market and competitive information from the field. Support new product launches through training of customers and delivers “voice of customer” feedback from early access customers

Performs regular maintenance of system documentation

Qualification

Molecular BiologyCell BiologyMicrobiologyBiochemistrySpatial Biology TechnologiesSingle Cell NGSField Application ExperienceAutomation SystemsCustomer TrainingTechnical SupportCommunication Skills

Required

MS/PhD in Molecular Biology, Cell Biology, Microbiology, Biochemistry or related scientific field. A BA or BS may be considered with significant field experience

Requires a minimum of 3+ years of field application experience

Requires a minimum of 3+ years of laboratory or related work experience

Prior experience supporting commercial Spatial Biology technologies or single cell NGS applications is required

Capable of working independently, is self-motivated and proactive

Customer-centric and keenly aware of markets, and competitors

Demonstrates a sense of urgency, contagious optimism and a 'can do' attitude

Valid driver's license is required

Preferred

Experience with automation systems

Company

Takara Bio USA, Inc.

Founded in 1984

Palo Alto, California, USA

201-500 employees

https://www.takarabio.com

H1B Sponsorship

Takara Bio USA, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3)

2024 (4)

2023 (7)

2022 (6)