Trelleborg Sealing Solutions · 1 day ago
Planner / Customer Service
Pawling, New York, United States
Full-time
Onsite
Mid, Senior Level
$60K/yr - $65K/yr
5+ years expTrelleborg Sealing Solutions is seeking a Customer Service / Planner to manage customer accounts and ensure timely product delivery. The role involves processing orders, coordinating with sales engineers, and addressing any production delays to meet customer demands.
IndustrialMachinery ManufacturingManufacturing
No H1B
U.S. Citizen Only
Responsibilities
To sensibly plan all TSS Pawling customer orders as per the requested delivery date, bearing in mind tooling, manpower, and machine resource constraints
To amend/cancel orders as per order fluctuations to maintain a constant WIP (work in process) level
Any significant future change in material consumption is to be flagged
Highlight the need for any new or additional tooling requirements for the Manufacturing Support functions
Manage ‘hands-on’ any urgent parts and take all necessary action so that the parts are ready for shipment in time
Review arrears and partial shipments continuously and issue a re-plan accordingly
Acknowledge customer delivery dates to be in line with customers’ requested dates and achieve an OTD of 95%
Input all incoming customer orders within 24 hours of receipt for the assigned Value Stream
Advise the customer beforehand of any production delays that cause the acknowledgment date to be missed
Generate return authorizations and process repair or replacement orders
Run daily invoicing
Qualification
Required
High School Degree or equivalent
AIP Certification in lieu of experience in Planning
Five years of planning and/or customer service experience in a manufacturing environment required
ERP Experience
Strong verbal and written communication skills
Ability to multitask and stay organized
Preferred
Some college preferred
Prefer experience with a custom, build to order manufacturing environment
Benefits
Medical, dental, vision, and disability benefits
Healthcare and dependent care FSA and HSA programs
Bonus/incentive opportunity
Paid Time Off
Paid Parental Leave
Reward and recognition programs
Training and development
401(k) retirement savings plan with company match
Tuition reimbursement
Company Paid Life Insurance: Employee / Spouse / Child
Supplemental Disability and Life Plans available
Employee Assistance Program (EAP)
Company
Trelleborg Sealing Solutions
Trelleborg Sealing Solutions is a global developer, manufacturer, and supplier of precision seals, bearings, and molded components.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Gabrielle Gutzwiller
Talent Acquisition Partner
Recent News
Precedence Research
2025-11-15
2025-11-10
MarketScreener
2025-08-27
Company data provided by crunchbase