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On · 4 days ago

Associate Store Leader, Portland

Portland

Full-time

Onsite

Senior Level

5+ years exp

Onrunning is a premium brand focused on delivering exceptional customer experiences, and they are seeking an Associate Store Leader to drive operational excellence in their retail environment. The role involves managing store operations, coaching the team, and ensuring the brand’s premium identity is reflected in every customer interaction.

Product DesignSporting GoodsSports

Responsibilities

Own floor management and daily store operations with little to no guidance, ensuring a premium environment that reflects On’s premium standards

Lead and coach the team on the Cloud CX philosophy, setting the benchmark for customer-centricity and service excellence in every interaction

Manage stock levels according to business forecasts and proactively communicate merchandising topics across functional teams

Analyze daily KPI’s and goals to identify root causes of challenges and implement actionable behavior to enable positive change in store performance

Identify skill gaps across the Lead Store Advisor team and facilitate training sessions on business-related topics as a champion for professional development

Drive the store’s vision and purpose by engaging the team and fostering a culture of trust and shared accountability

Qualification

Retail leadershipCustomer-centricityOperational trainingProblem-solvingEmotional intelligenceTeam engagementCommunication skills

Required

5+ years of experience in retail leadership or high-touch service environments, specifically within premium or performance-driven brands

Advanced problem-solving skills, with the ability to ask the right questions and think systemically to solve operational hurdles

Expert facilitator with experience delivering technical or operational training and coaching to diverse team members

High level of emotional intelligence, consistently reflecting on performance and pursuing new knowledge to stretch professional limits

Ability to communicate with authenticity and clarity, building strong relational intelligence to influence and partner with cross-functional stakeholders