Heartland Veterinary Partners · 19 hours ago
Client Service Representative at St. Croix Veterinary Center
US-WI-St. Croix Falls
Full-time, Part-time
Onsite
New Grad, Entry Level
$16/hr - $17.50/hrHeartland Veterinary Partners is seeking a Client Service Representative at St. Croix Veterinary Center. The CSR is responsible for providing exceptional client experiences, managing administrative tasks, and ensuring the smooth operation of the practice's reception and client interactions.
Health CarePet
Responsibilities
Providing an exceptional experience to clients during every interaction
Performing practice administrative tasks such as record maintenance and appointment tracking
Managing practice reception (visitor and telephone)
Maintaining veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services
Applying practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience
Leading practice opening and closing procedures per Practice Manager instructions and practice procedures
Ensuring all public areas are clean and presentable for patients; cleaning and straightening areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms
Processing cash, checks, charge card payments and credit account payments
Scheduling appointments for the clinic adhering to practice and Doctor preferences and ensuring appropriate workflow
Assisting in the updating of client/patient files, as needed
Preparing and sending client correspondence
Sending reminder notices to clients for periodic notifications; conducting re-calls to clients on a timely basis from a call back list
Performing a backup of the computer system on a regular basis, as directed
Performing and overseeing the performance of posting daily business
Welcoming clients and patients to the practice with a warm and friendly demeanor and ensuring an excellent experience during the practice visit
Answering incoming telephone calls applying proper telephone etiquette
Presenting clients with medications, instructions, new client kits and any other take home items
Handling emergency situations with great care, patience, and following established clinic policies and procedures
Addressing client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction
Qualification
Required
Ability to work on weekends as required
High school diploma or equivalent
Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care
Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other's ideas
Communicating: Conveying instructions to clients and teammates to ensure successful patient care
Active Listening: Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback
Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients
Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction
Leads practice opening and closing procedures per Practice Manager instructions and practice procedures
Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms
Processes cash, checks, charge card payments and credit account payments
Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow
Assists in the updating of client/patient files, as needed
Prepares and sends client correspondence
Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list
Performs a backup of the computer system on a regular basis, as directed
Performs and oversees the performance of posting daily business
Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit
Answers incoming telephone calls applying proper telephone etiquette
Presents clients with medications, instructions, new client kits and any other take home items
Handles emergency situations with great care, patience, and following established clinic policies and procedures
Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction
Preferred
Previous veterinary experience preferred
Client satisfaction references preferred
Benefits
Paid time off
Health insurance; dental insurance; vision insurance
Retirement benefits or accounts
Bonus incentive
Flexible work schedules
Career and professional development
Employee Assistance Program
Employee Referral Program
Company
Heartland Veterinary Partners
Heartland Veterinary Partners is high quality and fast growing veterinary support organizations.
Founded in 2016
1001-5000 employees
H1B Sponsorship
Heartland Veterinary Partners has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Gryphon InvestorsChurchill Asset Management
2022-09-20Private Equity
2022-09-20Debt Financing
2019-12-12Private Equity
Leadership Team
Greg DeAtkine
Chief Executive Officer
Recent News
Churchill Asset Management
2022-09-26
Company data provided by crunchbase