Innovetive Petcare · 3 weeks ago
Overnight ER Client Service Representative (CSR)
Charlottesville, VA
Full-time
Onsite
New Grad, Entry Level
$18/hr - $20/hrInnovetive Petcare is seeking a compassionate and detail-oriented Emergency Veterinary Client Service Representative (CSR) to join their Emergency Department. This role is essential in providing exceptional customer service to pet owners while supporting the veterinary team in delivering critical care.
Health CareHospitalPetVeterinary
Responsibilities
Welcome clients with warmth and compassion during stressful situations
Answer phones, schedule appointments, and manage patient check-ins and check-outs
Process payments and explain financial transactions clearly and professionally
Maintain accurate patient medical records
Support hospital cleanliness and organization
Work closely with veterinarians, technicians, and staff to ensure seamless patient care
Qualification
Required
Strong communication and problem-solving skills
Ability to stay calm, compassionate, and professional under pressure
Excellent organizational skills and attention to detail
Flexibility to work evenings, weekends, and holidays
Preferred
Previous experience in veterinary, medical, or customer service roles
Benefits
Paid Time Off (PTO) and paid parental leave
Health, dental, and vision insurance
401(k) with company match
Employee discounts on veterinary services
Company
Innovetive Petcare
Innovetive Petcare owns and operates veterinary hospitals across the country.
Founded in 2014
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Audax Private Debt
2022-02-03Debt Financing
2022-01-18Private Equity
2020-12-17Debt Financing
Leadership Team
Andrea Sharma
Chief Financial Officer
Paul Covill
Executive Vice President
Recent News
Company data provided by crunchbase