Call Center Customer Service jobs in United States
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Akkodis Group Nordics · 21 hours ago

Call Center Customer Service

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
money$16/hr - $20/hr
date1+ years exp

Akkodis is seeking a Call Center Customer Service for a Contract job with a client in New York, NY. The ideal candidate thrives in fast-paced, tech-savvy environments and communicates with clarity and empathy while managing orders and resolving customer issues.

Embedded SystemsSoftware

Responsibilities

Responding to customer inquiries via phone, email, or chat in a timely and professional manner
Resolving product or service issues with empathy, accuracy, and urgency
Documenting customer interactions and updating account information in internal systems
Following communication scripts and standard procedures while offering personalized solutions
Collaborating with team members and other departments to ensure a seamless customer experience

Qualification

Customer service experienceCRM systems proficiencyVerbal communication skillsWritten communication skillsProblem-solving skillsTyping speed 40 WPMWork flexible hours

Required

High school diploma or equivalent
Minimum of 1 year experience in a customer service or call center environment
Strong verbal and written communication skills in English
Proven ability to handle high call volumes with professionalism and efficiency
Excellent problem-solving skills and ability to think quickly under pressure
Comfortable using CRM systems, call center software, and digital communication tools
Typing speed of at least 40 WPM with strong attention to detail
Ability to work flexible hours, including evenings and weekends if required

Preferred

associate or bachelor's degree preferred

Benefits

Medical
Dental
Vision
Life insurance
Short-term disability
Additional voluntary benefits
EAP program
Commuter benefits
401K plan
Paid Sick Leave
Holiday pay

Company

Akkodis Group Nordics

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Akkodis Group Nordics, operates as a specialized tech cluster, combining expertise in Digital Engineering and Edge Technology.
dateFounded in 1994
location
Høvik, Akershus, NOR
people-size1001-5000 employees
web-link
http://www.datarespons.com/

Funding

Current Stage
Late Stage
Total Funding
unknown
Key Investors
Reiten & Co
2020-03-16Acquired
2009-05-01Private Equity
Company data provided by crunchbase