Consumers Credit Union · 1 week ago
Branch Specialist (Bi-lingual English/Spanish required)
Waukegan, IL
Full-time
Onsite
Entry Level
$16.67/hr - $25.01/hr
1+ years expConsumers Credit Union (CCU) is a Great Place To Work certified company that values its employees. The Branch Specialist position is a member-facing role that involves greeting members, handling financial transactions, and assisting with account management, providing an excellent opportunity for those looking to start a career in banking.
Financial Services
Responsibilities
Greeting members as they enter the branch or use the drive up lanes
Educating and assisting members with self-service transactions through the use of Interactive Teller Machines (ITMs) and related functionality
Performing teller transactions and resolving member service needs, including account maintenance and other operational duties as assigned by the Branch Manager and/or Assistant Branch Manager
Opening new consumer accounts efficiently and accurately
Identifying opportunities to refer members to additional products and services including consumer loan and mortgage products, as well as wealth advisors
Recommending process improvements to enhance member service delivery and overall branch efficiency
Ensuring adherence to all policies, procedures, compliance, audits, quality control and balancing standards
Qualification
Required
High School diploma or equivalent
1+ year of similar work experience (retail, customer service, guest relations, sales, and cash handling)
Bilingual in Spanish required
Comfortable promoting products and services, educating members, and engaging in sales-oriented conversations
Computer proficient in Data Processing Platforms, Email, Internet/Intranet, Instant Messaging, and Microsoft Office
Excellent interpersonal and communication skills
Ability to multitask, thrive in a fast-paced environment, and maintain strong organizational skills
Propensity to be helpful, positive, act with integrity, and to embrace inclusion & diversity
Availability to work 40 hours/week and be scheduled between the following hours: Monday – Thursday: 8:30AM – 5:30PM, Friday: 8:30AM – 6:30PM, Regular Saturdays: 8:30AM – 1:30PM
Preferred
Financial institution, Teller, Personal Banker experience is preferred
Benefits
Medical (High Deductible, HMO and PPO)
Dental
Vision
Spending accounts
Short-term disability
Long-term disability
Life insurance
401(k) savings plan
Pension plan
Company
Consumers Credit Union
Founded in 1930 and headquartered in Lake Forest, IL, Consumers Credit Union (CCU) has $4.4 billion in assets and serves more than 276,000 members, making it one of the largest credit unions in the state.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Larry Rosin
Consultant - Consumers Coop. Credit Union; former EVP/CFO for Andigo CU (Motorola ECU)
Sean Bowers
Chief Financial Officer
Company data provided by crunchbase