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PEA Group · 17 hours ago

IT Support Specialist (Entry Level/On-Site)

US-MI-Brighton

Full-time

Onsite

Entry Level

2+ years exp

PEA Group is seeking an IT Support Specialist to provide technical support and assistance to system users. This role involves installing and modifying computer hardware and software systems, as well as offering support both in-person and online to enhance user experience.

Civil EngineeringConsultingLandscaping

Growth Opportunities

Responsibilities

Identifies and procures the hardware and software needed to satisfy user requirements

Installs hardware and peripheral components such as monitors, keyboards, printers and disk drives on users’ premises

Loads appropriate software packages such as operating systems, networking components and office applications

Assists in the customization and adaptation of existing programs to meet users’ requirements

Provides telephone, in-person and online support to end-users

Coordinates activities with network services and information systems groups

Provides updates, status and completion information to manager and/or users, via voice mail, e-mail or in-person communication

Refers major hardware problems to service personnel for correction

Connects users to networks and provides initial training in facilities and applications

Sets up and provides support for mobile devices

Assists in research and procurement of computer accessories and supplies

Manages IT inventory of supplies in the print room and server room

Performs other duties as assigned

Qualification

Technical supportHardware installationSoftware installationNetwork connectivityProfessional interactionMultitaskingTime managementEffective communicationOrganizational skills