NovaTech Automation · 10 hours ago
Technical Support & Testing Engineer
Lenexa, KS
Full-time
Hybrid
Senior Level
5+ years expNovaTech Automation is looking for a Technical Support & Testing Engineer to join their team. The role involves helping customers troubleshoot issues, testing new updates, and building expertise in power systems technology, directly impacting customer success.
CRMEnterprise Resource Planning (ERP)
Responsibilities
Be the customer champion – Guide customers through technical challenges from start to finish, ensuring they feel supported every step of the way
Solve real-world puzzles – Recreate customer setups in our lab to diagnose and resolve hardware and software issues
Collaborate across teams – Work closely with our programmers and engineers to get customers the answers they need
Test and improve – Help ensure product quality by testing software and hardware updates using Windows-based tools
Share your knowledge – Write clear, helpful technical notes that make complex topics easy to understand
Qualification
Required
Bachelor's degree in Electrical Engineering + 5 years of related experience (or an equivalent mix of education and hands-on experience)
Excellent communication skills
Technical aptitude and a willingness to learn new skills
Computer literacy and proficiency with Microsoft Office tools
A passion for delivering outstanding customer service
Preferred
Knowledge of electric power and power meters
Background in the electric utility industry (especially three-phase power systems)
Familiarity with SCADA systems or communication protocols like IEC61850, DNP3, or Modbus
Knowledge in information technology
Spanish communication skills
Company
NovaTech Automation
NovaTech Automation produces the easiest to use and best supported automation products and solutions for electric utilities.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Conrad Oakey
Chief Executive Officer
Kim Norris Samuels
Executive Assistant to Conrad Oakey, CEO
Company data provided by crunchbase