Turo · 11 hours ago
Director, Marketplace Risk (Fraud Prevention and Chargeback Operations)
Arizona, United States
Full-time
Hybrid
Director/Executive
$152K/yr - $190K/yr
10+ years expTuro is the world’s largest car sharing marketplace, creating exciting opportunities as they evolve their platform and strengthen their teams. As the Director of Marketplace Risk, you will lead efforts in fraud prevention and chargeback operations, shaping strategies to protect the marketplace and enhance customer trust.
Car SharingMarketplacePeer to PeerTransportation
Responsibilities
Lead managers, subject matter experts, and vendor partners across fraud prevention and chargebacks and ensure strong operational performance across internal and outsourced teams
Build frameworks and processes that improve global alignment, operational readiness, and the consistency of vendor supported operations
Monitor risk signals and operational controls, identify gaps, and prioritize actions that reduce losses and strengthen prevention
Partner with Product, Engineering, Analytics, and Data Science on roadmaps, tooling improvements, risk controls, and policies that reduce fraud and theft while limiting false positives
Present insights, emerging risks, program performance, and recommendations to senior leadership and cross functional partners
Support model and automation enhancements by improving real time alerts, feature quality, and feedback loops that strengthen detection accuracy
Drive quarterly strategy planning tied to measurable outcomes for fraud reduction, chargeback performance, theft mitigation, and customer protection
Develop teams through coaching, talent planning, and structured QA programs that elevate performance across global and vendor supported workflows
Qualification
Required
10+ years of experience in Trust and Safety, Investigations, Risk Management, Safety Operations, or a related field with experience in a marketplace, fintech, or technology environment preferred
8+ years leading teams with a proven ability to develop managers, specialists, and vendor supported operations
Motivated by Turo's mission and committed to advancing marketplace trust and safety
Proven ability to design scalable solutions across policy, tooling, enforcement, and operational frameworks
Collaborative communicator who can influence and align stakeholders across teams, levels, and global locations
Comfortable operating in a fast changing environment with a focus on improving systems, processes, and workflows
Demonstrated success leading cross functional initiatives in partnership with Product, Engineering, Analytics, Finance, and Operations
Deep analytical capability with fluency in Excel or Sheets and SQL and experience using data visualization tools to guide decisions
Sharp attention to detail with the ability to balance long term planning with hands on analysis when needed
Skilled at structuring complex or ambiguous problems and translating analysis into clear recommendations and action plans
Strong track record of delivering complex projects, managing competing priorities, and achieving measurable outcomes
Experienced in creating executive level narratives and presentations that connect insights to strategy
Experience leading hybrid teams and outsourced operations at global scale
Preferred
Advanced degrees or relevant certifications such as Certified Fraud Examiner (CFE) or similar credentials
Background in two sided marketplaces or mobility platforms with an understanding of supply and demand risk dynamics
Experience with risk data and tooling such as Sift, Socure, or Ekata and familiarity with payment systems such as Stripe
Benefits
Competitive salary, equity, benefits, and perks for all full-time employees
Employer-paid medical, dental, and vision insurance (Country specific)
Retirement employer match
Learning & Development stipend to invest in your professional development
Turo host matching program
Turo travel credit
Cell phone and internet stipend
Paid time off to relax and recharge
Paid holidays, volunteer time off, and parental leave
For those who are in the office full-time or hybrid we have in-office lunch, office snacks, and fun activities
Company
Turo
Turo is a peer-to-peer car-sharing marketplace where customers can book vehicles from a community of local hosts.
501-1000 employees
H1B Sponsorship
Turo has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (27)
2024 (42)
2023 (42)
2022 (40)
2021 (33)
2020 (14)
Funding
Current Stage
Late StageTotal Funding
$570.07MKey Investors
G SquaredIACSK Holdings
2023-03-15Secondary Market· $67.5M
2022-03-21Series Unknown· $35.17M
2020-02-05Series E· $30M
Leadership Team
Andre Haddad
CEO and All Star Host
Brian Beaver
Senior VP of Design
Recent News
2026-01-16
2026-01-05
Company data provided by crunchbase