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City of Indianapolis · 2 months ago

Customer Service Unit Paralegal -Front Desk & Solution Center

Indianapolis, IN

Full-time

Onsite

New Grad, Entry Level

The City of Indianapolis is committed to a fair and equitable criminal justice system, and the Marion County Prosecutor’s Office is seeking a Customer Service Unit Paralegal for their Child Support Division. This role involves providing support to custodial and non-custodial parents regarding their child support cases, ensuring compliance with federal and state regulations, and maintaining a professional and efficient service environment.

GovernmentInformation ServicesNon Profit

Responsibilities

Early arrival paralegal must arrive each morning for work by 7:45am and be ready to open lobby doors at 7:55 am sharp

Late arrival should arrive no later than 8:30am and close lobby doors at 4:45pm

Must have extensive knowledge of child support so that questions can be answered on a multi-line phone system

Provide efficient and effective services to parents with child support related questions, complaints, or concerns over the phone

Handle unique situations that may not require calls being transferred to the DPA or paralegal, such as calls from other counties and the clerk’s office, etc

Enter and update information in the computer system including clear notes

Master the statewide child support computer system and other applications needed to fully perform daily functions

Work reports

Must be able to meet daily, weekly and monthly goals

Ensure that all work is completed in strict compliance with all applicable federal and state regulatory rules, laws, and guidelines, including IRS Publication 1075

Be Enthusiastic About Learning New Skills And Procedures

Maintain a highly professional attitude and appearance. Must be a positive team player and work well with others including other paralegals, Deputy Prosecutors, administration, and the public

Respond to emails and phone calls in a timely manner

Staff and manage the Front Desk of the Child Support Division which includes brief face-to-face contact with the public when answering questions, receiving documents and providing documents

Maintain a spreadsheet of daily case activities

Participate in the planning and review of the Unit’s goals as needed. Contribute to the effective and efficient daily operations of the Marion County Prosecutor’s Office, Child Support Division through increased and ongoing knowledge of procedures

Abide by all policies and procedures set forth in the Marion County Prosecutor Office’s Personnel Policies and Procedures Manual

Be punctual and adhere to attendance policies

Additional duties as assigned, including, but not limited to, on-going training on unit tasks and responsibilities and re-training when appropriate

Qualification

Child Support KnowledgeCommunication SkillsOrganizational SkillsTime ManagementDependabilityPublic InteractionIndependenceTeam PlayerLeadership Ability

Required

Excellent oral and written communication skills. Must work well with the public and maintain a proper public image

Ability to work with a diverse group of people

Must manage time well, work efficiently and set appropriate priorities on work to be undertaken. Ability to work quickly and accurately under time and situational pressures. Must have organizational skills and have initiative to foresee the daily needs of the section

Ability to work independently. Must be dependable and responsible

Excellent attendance record

High School Diploma or equivalent required

Applicant must be a Marion County Resident at time of hire or willing to relocate to Marion County within 6 months of accepting the position

Preferred

College degree preferred

Demonstrated leadership ability in present and past positions; demonstrated ability to maintain sound and effective relationships with peers

Prior experience in Child Support, a plus

Benefits

Medical insurance

Benefit leave

Paid holidays

Annuity savings account through the Public Employees Retirement Fund (PERF)

Company

City of Indianapolis

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