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Isabella Bank · 5 days ago

Big Rapids East Branch Manager

Big Rapids, Michigan, United States

Full-time

Onsite

Mid Level

Isabella Bank is a financial institution seeking a Branch Manager I to lead their Big Rapids East branch. The role involves driving sales and customer service, coaching staff, and engaging with the local community to foster business development.

AgricultureFinancial ServicesInsuranceReal Estate

Responsibilities

Coaching the team to capitalize on cross-selling opportunities, and the process of referring customers to other areas of the bank to deepen customer relationships and strengthen internal partnerships

Accountable for operational functions of all staff, including maintaining appropriate controls to protect the Bank from fraudulent activity and losses

May manage staff at more than one location

Maintaining knowledge and educating team on products, services, technology and policies

Demonstrates and teaches staff an understanding of all operational procedures and policies within the branch

Responsible for ensuring adherence to all operations security, risk, and regulatory policies and procedures

Pursues personal development of skills and knowledge necessary for this position

Demonstrates ability to open accounts and complete loan applications

Hires, supervises, motivates, evaluates, trains, communicates and effectively develops staff

Handles customer correspondence, complaints and inquiries

Develops and maintains, new banking and community focused relationships in an effort to generate new business

Other duties as assigned

Qualification

Financial Institution experienceLendingLoan applicationMicrosoft proficientTeam leadershipCustomer satisfactionVerbal communicationWritten communicationTime managementProblem solvingConflict resolutionPositive attitude