University of Massachusetts Global ยท 1 day ago
People Operations Specialist
United States
Full-time
Remote
Entry, Mid Level
$23.30/hr - $28.80/hr
2+ years expThe University of Massachusetts Global is a private, nonprofit affiliate of the University of Massachusetts, offering a variety of educational programs. They are seeking a People Operations Specialist to support personnel operations throughout the employee lifecycle, manage HRIS data, and enhance the employee experience through efficient processes and system improvements.
EducationNon ProfitUniversities
Responsibilities
Complete personnel transactions after hire through termination to include job changes (promotions, advancements, lateral moves), data changes (cost center, location, name, change in hours, change in classification), maintenance of reporting structures and all data related to employee lifecycle
Manage the HR email inbox; respond to general HR inquiries, research and provide answers or route to appropriate area. Oversee the VOE, unemployment and Paid Student Loan Forgiveness verification (PSLF) process
Administer recognition programs, ensuring accurate tracking and processing of rewards. Collaborate with various stakeholders and departments to ensure clear communication, compliance and timely processing
Create and maintain standard operating procedures, process workflows and job aids related to general HR processes, both internal and external facing (employees/managers)
Coordinate with the Faculty Affairs Office to ensure faculty transactions, documentation, agreements, communications and policies are aligned
Order and coordinate the electronic distribution of required compliance postings ensuring all remote employees are promptly informed and can readily access mandated legal notices at all times
Optimize Workday HCM ensuring efficient and favorable experiences for employees and managers. Partner with IT to make necessary updates to the HRIS
Own HCM related data, data entry, business processes and integrations with other systems. Troubleshoot issues, analyze processes routinely and make recommendations for maintenance of business processes and integrations with consideration of impact to other functional areas and employee groups
Audit Workday HCM transactions, personnel data and organizational structure; work with various stakeholders (payroll, IT, faculty affairs, benefits, compensation, finance) to reconcile discrepancies and outstanding workday tasks
Maintain Workday reports, including custom reports and dashboards for various stakeholders capturing the appropriate data fields, filters, and prompts. Collaborate with IT on complex reporting and dashboard needs by clearly defining specifications and desired outputs
Review, recommend and test bi-annual system upgrades and enhancements related to Workday HCM
Assist in maintaining accurate position data in Workday by routinely cross-checking against the fiscal year budget during the review of new position requests and the management of vacated positions
Conduct new hire orientation and manage the onboarding experience beyond the first day, utilizing system automation to ensure timely completion of policy acknowledgements, required training, and new hire paperwork
Oversee employee offboarding experience and process. Maintain offboarding documents and standardized communication. Collaborate with HR Business Partners, IT, Payroll, Benefits and Faculty Affairs team(s) to create a holistic offboarding experience
Run and maintain employee termination reports and collaborate with broader HR team to proactively provide insights
Oversee the meticulous management of HCM data records across document management systems. Adhering to HR data standards, implement structured system for accurate data entry, storage, and retrieval, maintaining data integrity and compliance. Work with HR functions/Faculty Affairs to develop and implement ways to improve data quality
Responsible for external form maintenance (Cognito) and reporting related to general HR forms
Provide administrative support to HR Leadership and other HR functions as needed
Process and reconcile department related expenditures and p-card transactions
Contribute to the automation of administrative processes by identifying opportunities for AI-driven solutions, enhancing efficiency and productivity across HR operations
Qualification
Required
At least 2 years of work experience in human resources
Bachelor's degree in Human Resources, Business Administration or related field, or equivalent work experience
Demonstrated experience with Workday HCM
Understanding of HR functions, policies, procedures, and compliance requirements related to personnel transactions, onboarding, offboarding, and HR data management
Familiarity and expertise in utilizing Workday HCM, with an understanding of relational databases and Workday-specific concepts (such as tenant configuration, business processes, and approval routing)
Proficient in using Excel to sort, filter, and analyze large data sets, and skilled at generating, running, and interpreting reports to extract and present data relevant to specific projects or business solutions
Strong written and verbal communication skills
Organized and pays attention to details
Resourceful and uses available resources/tools to answer problems and provide solutions
Independently perform assigned responsibilities and prioritize tasks effectively to meet deadlines and manage workflow in a fast-paced environment
Ability to collaborate with various teams
Takes initiative to suggest process improvements and seeks out ways to add value and drive positive change without waiting for direction
Aptitude for quickly learning and adapting to new technologies, with proficiency in HR/office applications and an eagerness to learn and apply emerging tools such as AI
Proficient in Microsoft Office suite (Outlook, Word, Excel, PowerPoint), video conference technology (Zoom, Microsoft Teams), HRIS systems
Preferred
System implementation preferred
Benefits
Health: Medical, dental, and vision coverage with spending account options.
Work-Life Balance: Flexible schedules, 1/2 day Fridays (biweekly), remote options, generous time off, and a paid winter break.
Financial Security: Life, disability, and supplemental insurance, legal and identity protection, and student debt support.
Retirement: 403(b) plan with a Roth option. 3% non-elective contribution and up to a 6% match for a 9% total employer contribution!
Education: Tuition discounts for employees and family and Tuition Exchange program with other universities.
Wellness: Counseling services, Calm app access, and year-round wellness programs.
Company
University of Massachusetts Global
University of Massachusetts Global is a non-profit university that offers higher education.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Debbie Moysychyn, EdD, MBA, FACHE
Premier Partners Advisory Council Member
Hamid Etesamnia
Vice Chancellor for IT & Chief Information Officer
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