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Davis Wright Tremaine LLP · 19 hours ago

Client Experience Legal Project Coordinator

Los Angeles, California

Full-time

Hybrid

Mid Level

$72K/yr - $81K/yr

3+ years exp

Davis Wright Tremaine LLP is one of the top law firms in the U.S., seeking a Client Experience Legal Project Coordinator to enhance their client service. The role involves providing high-quality support for client project teams, managing requests, and fostering effective communication between clients and attorneys.

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H1B Sponsor Likely

Responsibilities

Work with lawyers and staff on high-volume matters to meet service expectations and address specific problems or opportunities to enable the firm to provide excellent, differentiated service

Work with lawyers and staff to deliver service more efficiently, effectively, and profitably, including evaluating and developing new business process opportunities using technology, process improvement, legal project management, and alternative staffing

Be willing and able to learn new technology tools (e.g., legal project management, data visualization, and document automation) to create efficiencies and add value to the client team

Support the Legal Project Manager in onboarding and integration of new personnel to meet client needs

Act as a point of contact for the matter team and responsible attorneys to intake new requests from clients, run conflict checks, and route work to timekeepers

Assist with the implementation of project management frameworks which enable firm leadership to track progress against and adherence to the stated scope of work

Integrate with client teams and become comfortable with legal concepts and terminology

Support the tracking of key performance indicators (KPIs) for each matter to measure performance (e.g., budget requirements, staffing requirements, billing, time keeping, conflicts, waivers, and compliance with other outside counsel guidelines)

Implement, and manage time entry code sets to facilitate gathering more detailed information about the workstream’s substantive legal work

Edit and oversee upkeep of client-facing matter management sites while entering and maintaining accurate project data

Provide consistent, positive interactions both within the firm and with the client, emphasizing an empathetic, solutions driven approach to client service

Be responsive as a direct point of contact for the firm’s relationship attorney and their clients, fielding questions and escalating issues as necessary

Help prepare for and attend business review meetings with the firm’s relationship attorneys and clients

Qualification

Legal project managementClient communicationMicrosoft Office SuiteData visualization toolsProblem solvingLearn technologiesInterpersonal skillsAttention to detailTeam-oriented

Required

3+ years experience in legal services or other professional services industry OR 1+ years experience in legal services or other professional services industry required with a bachelor's degree

GED or High School Diploma certification and OR Bachelor's Degree

Ability to effectively handle multiple projects simultaneously with high attention to detail and minimal supervision

Ability to work in a team-oriented, service focused environment and to successfully navigate stressful situations in a calm, composed manner

Problem solving skills and ability to present clear solution options to team leads, with a focus on how we can provide a solution and not the reasons we cannot

Strong interpersonal and communication skills in English and the ability to effectively communicate, both verbal and written, with all levels of a professional services organization

Ability to learn new technologies quickly and independently

Proficiency with Microsoft Outlook, Excel, Word, and PowerPoint

Availability and willingness to work overtime as needed or requested

Preferred

Experience with Microsoft Power BI, Tableau, HighQ, Azure DevOps, and Microsoft SharePoint

Benefits

Choice of health and vision insurance plans

2 paid volunteer days for qualifying community service work

Dental plan

Fertility and adoption benefit

Paid sabbatical after 13 years of service

Tuition reimbursement

Commuter benefits

Retirement contribution

Bonus

Health insurance with an optional HSA

Long term disability

Dental insurance

Vision care

Telemedicine and virtual short term solution based counseling services

Life insurance

Healthcare and Dependent Care Flexible Spending Accounts

Subsidized backup care and caregiving resources

401(k)

Vacation

Sick time

11 paid holidays each year

Employee assistance program

Voluntary accident insurance

Voluntary life

Voluntary disability

Voluntary long term care

Pet insurance

Commuter and Transit programs

Company

Davis Wright Tremaine LLP

Purpose drives us. Davis Wright Tremaine was founded on three guiding principles: ability, integrity, and service.

Founded in 1944

Seattle, Washington, USA

1001-5000 employees

https://www.dwt.com/

H1B Sponsorship

Davis Wright Tremaine LLP has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (6)

2024 (3)

2023 (4)

2022 (3)

2021 (2)