Tailored Management ยท 12 hours ago
Customer Service Specialist I
South San Francisco, CA
Full-time
Onsite
Entry Level
$12.42/hr - $29.47/hr
2+ years expTailored Management is a company that provides staffing solutions, and they are seeking a Customer Service Specialist I to support daily business operations by delivering high-quality customer service. The role involves managing customer inquiries, processing orders, and collaborating with various teams to resolve issues and improve processes.
ConsultingHuman ResourcesInformation Technology
Responsibilities
Deliver exceptional customer service in alignment with company policies and values
Provide full-time phone coverage (shift determined by management)
Assess customer issues and determine appropriate resolution or escalation
Act as a customer advocate when investigating and resolving complaints
Collaborate with Finance, Product Distribution, and customers to resolve disputes
Recommend process improvements to prevent recurring issues
Stay current on industry trends and best practices
Participate in developing and maintaining departmental quality standards
Communicate effectively with team members and supervisors
Remain flexible to evolving customer needs and business requirements
Accurately process customer orders
Review inventory levels to determine order commitments
Monitor and follow up on order-related issues
Communicate order status with customer purchasing contacts
Ensure compliance with applicable laws, regulations, and programs
Serve as liaison between customers, third-party providers, and internal teams to process returns
Coordinate with Finance to ensure timely and accurate return credits
Ensure prompt turnaround of customer authorizations
Prepare quarterly reports on returns, sales, and order performance for management
Support sales initiatives and special programs
Participate in product launch activities to ensure successful outcomes
Support team decisions and respect diversity
Adapt to changing schedules and priorities
Work effectively in ambiguous or shifting situations
Actively participate in team initiatives, including Lean Daily Management
Qualification
Required
Minimum 2 years of relevant experience in customer service or administration, preferably within pharmaceutical, biotechnology, or related industries
Proficiency in Microsoft Office (Word, Excel, PowerPoint, Access)
Excellent time management, organization, and communication skills
Ability to work in a highly regulated environment with strict policy compliance
Proactive mindset with strong initiative and continuous improvement focus
Proven ability to multitask and meet strict deadlines
High level of discretion when handling confidential and sensitive information
Preferred
BA/BS degree or 3 years of customer service/call center experience
Experience with high-volume customer service or call center systems
Strong Excel skills; experience with User Acceptance Testing (UAT)
ERP system experience (SAP preferred)
Benefits
Weekly pay
Medical
Dental
Vision
Company
Tailored Management
Tailored Management is a staffing and recruiting company that offers information technology staffing and recruitment services.
501-1000 employees
H1B Sponsorship
Tailored Management has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Jeff Anderson
Managing Partner & Client Relations Executive
Savannah Deskins
Manager, Administration & Office of the CEO
Company data provided by crunchbase