Bask Health · 3 days ago
Customer Success Project Manager
United States
Full-time
Remote
Mid Level
3+ years expBask Health is a company that provides a full-service SaaS platform for digital health experiences. They are seeking a Customer Success Project Manager to manage non-troubleshooting client requests and ensure seamless coordination across teams while driving process excellence.
Electronic Health Record (EHR)Health CareHome Health CareSaaSWellness
Responsibilities
Own the complete lifecycle of non-troubleshooting customer requests including intake, triage, prioritization, and progress tracking
Serve as the primary coordination point between Customer Success, Product, Engineering, and Operations teams
Maintain a dynamic, organized backlog of open customer requests with clear timelines, dependencies, and internal ownership assignments
Execute intelligent prioritization of requests and projects based on limited formal policies, requiring strong business judgment
Proactively communicate project updates, potential blockers, and revised timelines to Account Managers and directly to clients when appropriate
Lead client-facing meetings to discuss project scope, requirements, and deliverables
Build and maintain strong relationships with key customer stakeholders to ensure satisfaction and project success
Manage customer expectations throughout the project lifecycle, balancing client needs with internal capabilities
Facilitate weekly syncs and check-ins with cross-functional stakeholders to drive request completion
Identify recurring or systemic request themes and provide strategic insights to Customer Success and Product leadership
Build, document, and continuously iterate internal processes for more scalable and efficient request handling
Collaborate with technical teams to ensure project requirements are clearly defined and executable
Qualification
Required
3+ years of experience in project management, program coordination, or client delivery roles, preferably in a SaaS or tech-enabled services environment
Proven track record of working closely with Customer Success, Product, and Engineering teams in a B2B SaaS context
Demonstrated experience managing client-facing projects with multiple stakeholders and complex requirements
Advanced proficiency with project management and task-tracking tools including Asana, Jira, Linear, ClickUp, or Monday.com
Strong analytical and problem-solving abilities with experience in data-driven decision making
Exceptional written and verbal communication skills, particularly in customer-facing scenarios
Proven ability to work independently, manage multiple competing priorities, and thrive in ambiguous environments
Meticulous attention to detail and strong follow-through capabilities
Natural ability to build relationships and influence outcomes across cross-functional teams
Customer-obsessed mindset with a focus on delivering exceptional client experiences
Preferred
Background in telehealth, e-commerce, or high-growth startup environments
Deep familiarity with SaaS customer lifecycle concepts including feature requests, SLAs, and backlog grooming
Experience with operations or business systems project management
Understanding of web-based platforms, APIs, or common B2B tech stacks
Experience with customer success platforms and CRM systems
Knowledge of Agile methodologies and project management best practices
Company
Bask Health
SaaS, Healthcare, E-commerce
11-50 employees
H1B Sponsorship
Bask Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
Funding
Current Stage
Early StageTotal Funding
$0.76MKey Investors
Third Act Ventures
2024-04-26Seed· $0.76M
2022-05-26Pre Seed
Leadership Team
Elias Dorf
Co-Founder
Recent News
2025-03-27
Company data provided by crunchbase