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Watts Water Technologies · 21 hours ago

Technical Support Specialist (Water Quality)

North Andover, MA

Full-time

Hybrid

New Grad, Entry Level

$23/hr - $28/hr

Watts Water Technologies is a leader in providing safe, clean water solutions. The Technical Support Specialist will provide expert product knowledge and technical troubleshooting to customers, ensuring prompt resolution of issues and supporting the installation of water conditioning and filtration products.

Building Materials

Responsibilities

Provide troubleshooting support for conditioning and filtration products across multiple sales channels

Ensure accurate and prompt resolution of issues by phone and email, escalating concerns internally

Assist customers with the installation and setup of residential and commercial equipment

Enter customer orders, process warranty replacements, and provide post-sales order management support

Use CRM and other software tools to document and manage customer needs and concerns

Be a subject matter expert, offering product recommendations and support to both internal and external customers

Collaborate with customer service and technical support teams within Watts

Participate in continuous improvement initiatives to enhance products and processes

Maintain knowledge of factory processes, tools, materials, and equipment

Model Watts' commitment to quality and customer focus while fulfilling your role as a functional team member

Demonstrate respect for coworkers and uphold Watts' business philosophy

Qualification

Water filtration systemsTechnical troubleshootingMaster Water Specialist certificationCRM software proficiencyCustomer service skillsCollaboration skillsAdaptability