QGenda · 2 weeks ago
Product Specialist, New Innovations
Uniontown, OH
Full-time
Hybrid
Mid Level
3+ years expQGenda is redefining healthcare workforce management everywhere care is delivered. They are seeking a Product Specialist to drive product design and support customer engagement for their New Innovations platform, enabling healthcare providers to maximize value through effective workforce management solutions.
Health CareHospitalInformation TechnologyMedical DeviceSchedulingService IndustrySoftware
No H1B
Responsibilities
Both training and supporting the software suite
Phone and in-person customer trainings
Assist, write and develop documentation for product software and customers; content and structure for product enhancements, training sessions, and software user-conferences
Train a web-based software suite via telephone/web sharing, in-office, off-site in hospital/classroom and conference venues nationally and internationally
Work with end users for software support, including troubleshooting, problem analysis, and providing solutions
Work within an agile environment with product managers and software developers as the customer advocate for enhancements
Training experience which includes designing, producing, and presenting training material to both small and large audiences
Comfortable and confident with public speaking to large audiences up to 150 people
Excellent organizational skills
Ability to interact effectively with all levels of an organization both internally and externally
Business acumen, tact, discretion, strong work ethic, integrity, judgment and positive attitude
Demonstrated ability to produce results, working in teams
Analytical and oral/written communication skills including the ability to write clear, effective and grammatically correct correspondence, reports, training manuals, and other materials
Demonstrate initiative, resourcefulness, and creativity in problem-solving
Ability to work independently when necessary, set priorities, research and resolve problems and follow-through on projects/assignments with minimal direction
Ad hoc projects as business needs dictate
Qualification
Required
3+ years within Education, Customer Service, Account Management and/or Sales setting
Proactive self-directed attitude with effective time management skills
Proven ability to adapt communication style toward different audiences
Proven ability to anticipate and effectively deal with a variety of personalities and culture backgrounds across the team and customer-base
Consistent supportive teamwork habits
Quick learner who can adapt to a highly interactive environment
Strong communication skills both over the phone and in person
Must be available for occasional national and international travel
Both training and supporting the software suite
Phone and in-person customer trainings
Assist, write and develop documentation for product software and customers; content and structure for product enhancements, training sessions, and software user-conferences
Train a web-based software suite via telephone/web sharing, in-office, off-site in hospital/classroom and conference venues nationally and internationally
Work with end users for software support, including troubleshooting, problem analysis, and providing solutions
Work within an agile environment with product managers and software developers as the customer advocate for enhancements
Training experience which includes designing, producing, and presenting training material to both small and large audiences
Comfortable and confident with public speaking to large audiences up to 150 people
Excellent organizational skills
Ability to interact effectively with all levels of an organization both internally and externally
Business acumen, tact, discretion, strong work ethic, integrity, judgment and positive attitude
Demonstrated ability to produce results, working in teams
Analytical and oral/written communication skills including the ability to write clear, effective and grammatically correct correspondence, reports, training manuals, and other materials
Demonstrate initiative, resourcefulness, and creativity in problem-solving
Ability to work independently when necessary, set priorities, research and resolve problems and follow-through on projects/assignments with minimal direction
Ad hoc projects as business needs dictate
Preferred
3+ years' experience in a training role, specifically within a SaaS company
Bilingual, verbal and written
Medical Education industry background with knowledge of ACGME, GME and UME
Experience using New Innovations or similar clinical/residency management systems
Experience with software coding/programming and/or high degree of tech interest
Benefits
Fully company-paid options for medical (both in-person and virtual), dental and vision insurance
Generous paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance
Paid parental leave for birth, adoption or permanent placement
401(k) with company match
Options to work in a hybrid-working model or remotely from home, depending on the position
Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more
Company
QGenda
QGenda is the provider of cloud-based automated physician scheduling solutions.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Francisco Partners
2024-08-12Acquired
2020-06-10Private Equity
2016-06-01Private Equity
Leadership Team
Greg Benoit
CEO
B
Blake Birkenfeld
SVP, Shift Admin
Recent News
2025-07-14
Business Wire
2025-07-09
Company data provided by crunchbase