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Robinson & Ward, PC · 12 hours ago

Client Care Specialist

Fairbanks, AK

Full-time

Hybrid

Entry, Mid Level

$17/hr - $20/hr

2+ years exp

Robinson & Ward, P.C. is a collaborative, client-focused accounting firm committed to delivering excellent service. They are seeking a Client Care Specialist who will serve as the first point of contact for clients, managing appointments, communications, and supporting tax and billing processes.

AccountingBookkeeping and PayrollManagement ConsultingProfessional ServicesTraining

Hiring Manager

Kasey Ford, MBA

Responsibilities

Serve as the first point of contact for clients (in-person, by phone, email, or text) while providing professional, warm, and timely assistance

Coordinate client appointments and communications

Manage client records and documents — maintain accurate data, upload forms (POAs, e-files, tax returns), process document requests

Support tax and billing processes — compile returns, assist with quarterly compiling, prepare invoices, bill out returns, and process client payments

Maintain office operations with opening and closing procedures

Assist with special projects as assigned

Qualification

Client service experienceMicrosoft Office proficiencyCommunication skillsData entry accuracyTech-savvyMulti-taskingTeam playerProblem-solving

Required

2+ Years proven administrative/customer service experience

Exceptional communication and interpersonal skills (written, verbal, and in-person)

Ability to juggle multiple priorities, adapt to a fast-paced environment, and maintain accuracy under pressure

Tech-savvy with strong computer literacy, proficiency in Microsoft Office (Word, Excel, Outlook, Adobe), and comfortable navigating multiple software platforms

Detail-oriented with high accuracy in data entry, time tracking, and recordkeeping

Team player eager to learn, take initiative, and contribute ideas

Proficient with typical office equipment to ensure smooth daily operations (PC, copier, scanner, phone)