Operations Analyst jobs in United States
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Ampcus Inc · 8 hours ago

Operations Analyst

positionHerndon, VA
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. They are seeking a highly motivated Operations Analyst to gather and analyze customer data related to power outages, efficiently dispatch personnel, and manage customer-related work to ensure superior service.

Data ManagementInformation Technology
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H1B Sponsor Likelynote

Responsibilities

Gathers and analyzes customer calls and various computer data to determine location and cause of power outages
Efficiently dispatches first response personnel and repair crews to provide quick and logical response to outages and emergency situations
Schedules and manages other non-emergency customer-related work in a timely and cost-effective manner to ensure superior customer service
Accurately reports outages to customers’ accounts
Accurately manages Estimated Restoration Times to customers
Provides accurate and timely information to customers, and first line resolution to customer complaints
Provides timely and accurate data for continual Service Reliability improvements

Qualification

Analytical thinkingProblem resolutionComputer skillsVerbal communicationWritten communication

Required

Verbal & Written communication skills
Good computer skills & proficiency working in various software applications
Problem resolution & analytical thinking
Minimum HS diploma required

Preferred

1-5 years related experience

Company

Ampcus Inc

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Ampcus is a global business, technology consulting and an staff augmentation firm specializing in AI/ML,digital solutions, Cybersecurity & Risk management, Testing, Forensics & Fraud services and human capital management.
dateFounded in 2004
location
Chantilly, Virginia, USA
people-size1001-5000 employees
web-link
http://www.ampcus.com

H1B Sponsorship

Ampcus Inc has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (13)
2023 (7)
2022 (16)
2021 (13)
2020 (18)

Funding

Current Stage
Late Stage

Leadership Team

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Raj Narayan
Sr. Vice President, Strategic Sales
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Recent News

EIN Presswire
Ampcus Inc. Names Julie Potter Vice President of Sales
2025-08-18
EIN Presswire
Ampcus Expands BFSI Team, Taps Global IT Industry Veteran Raj Narayan
2025-07-31
Seattle TechFlash
Empowering entrepreneurs fuels economic growth in Greater Washington
2025-07-15
Company data provided by crunchbase