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Distyl · 6 hours ago

Strategic Account Director, CX Solutions

San Francisco, CA

Full-time

Hybrid

Director/Executive

8+ years exp

Distyl is a rapidly growing company developing AI native technologies for collaboration between humans and AI. The Strategic Account Director, CX Solutions will be responsible for owning strategic enterprise accounts and leading high-value sales cycles focused on selling Customer Experience solutions to Fortune 1000 executives.

Artificial Intelligence (AI)Generative AIInformation TechnologySoftware

Responsibilities

Own and close complex, multi-stakeholder enterprise deals for Distyl’s CX solution offerings

Lead long-cycle sales processes involving CX, Operations, IT, Data, and Security stakeholders

Sell solutions tied to measurable CX and revenue outcomes

Position and sell a defined set of Customer Experience solutions, including:

Conversational commerce (voice, chat, email)

Agent assist and real-time guidance

Next-best-action and personalization

Proactive retention and resolution

Upsell opportunities

Guide customers through structured discovery that maps CX pain points to specific Distyl solution offerings, avoiding open-ended or bespoke scoping

Build trusted relationships with senior executives (SVP/VP CX, COO, CIO, CDO)

Run executive-level conversations focused on outcomes, ROI, and operational impact, not features or models

Shape solution scope, success metrics, and commercial terms in partnership with Solutions, Product, and Implementation teams

Navigate procurement, security, and legal processes to close high-ACV, multi-year CX solution deals

Expand strategic accounts by selling additional CX solution modules and follow-on use cases

Partner closely with delivery teams to ensure outcomes translate into expansion, renewals, and customer references

Maintain a strong point of view on the CX AI landscape, competitive positioning, and buyer priorities

Feed market feedback into CX solution packaging, pricing, and GTM strategy

Qualification

Enterprise sales experienceCX solutions sellingNegotiation skillsAISaaSCloud platformsCustomer Experience expertiseDiscovery skillsAccount expansionStorytelling skillsRelationship building