Platform Science · 8 hours ago
Helpdesk Specialist
Minnetonka, Minnesota, United States
Full-time
Hybrid
Entry, Mid Level
$20.40/hr - $30.55/hr
2+ years expPlatform Science is an open IoT platform working to connect everything that moves in the transportation industry. They are seeking a skilled Tier 1 Help Desk Support Specialist to provide global help desk support and manage local IT needs in their Minnetonka office.
ComplianceFleet ManagementInternet of ThingsSaaSSoftwareTransportation
Responsibilities
Act as the primary point of contact for our global help desk, providing high-quality technical assistance to resolve hardware, software, and network issues for a diverse international workforce
Provide dedicated, hands-on technical support for staff at our Minnetonka office, ensuring onsite hardware and connectivity are functioning optimally
Manage the full lifecycle of employee hardware, including imaging, configuring, and provisioning PCs and laptops for both local and remote new hires
Maintain an accurate and up-to-date inventory of all local IT assets, peripherals, and software licenses in the Minnetonka office
Troubleshoot and resolve issues within Okta, Google Workspace, Slack, and other core SaaS applications
Document all support requests in our ticketing system and contribute to the internal knowledge base to improve global user self-service
Act as the bridge between users and senior technical teams, escalating complex issues when necessary and collaborating with global IT teams to improve the overall user experience
Qualification
Required
2–3 years of experience in a help desk, desktop support, or technical support role
Strong proficiency in Okta, Google Workspace, and Slack
Must have 1+ years hands on experience with 'MDM solutions.'
Hands-on experience supporting multiple operating systems, including Windows, macOS, and Linux
Proven ability to troubleshoot PC hardware and manage physical device deployments
Excellent verbal and written communication skills with a customer-first mindset
Ability to work independently in a hybrid environment and manage global support volume alongside local onsite priorities
Strong attention to detail, specifically regarding asset tracking and documentation
Preferred
Basic understanding of Wi-Fi troubleshooting, network configuration, and core networking concepts
Experience with automated provisioning tools or advanced MDM scripting
Benefits
Medical, dental, and vision insurance
Short-term and long-term disability insurances
AD&D and life insurance
401k plan
Paid vacation, sick leave and holidays
Six weeks of paid parental leave
Company
Platform Science
Platform Science provides telematics and fleet management solutions to enhance operations and driver experiences.
1001-5000 employees
H1B Sponsorship
Platform Science has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (3)
2023 (2)
2022 (7)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
$322.7MKey Investors
SoftBank Vision FundPrologis VenturesNewRoad Capital Partners
2024-04-09Series D· $125M
2022-02-03Series C· $115M
2020-05-26Series B· $54M
Leadership Team
Jack Kennedy
Chief Executive Officer, Co-Founder
Greg Ivancich
Chief Financial Officer
Recent News
2026-01-12
2025-12-16
Company data provided by crunchbase