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Thrive Pet Healthcare · 16 hours ago

Veterinary Client Service Representative

Long Beach, CA

Full-time

Onsite

Entry Level

$18/hr - $22/hr

2+ years exp

Thrive Pet Healthcare is seeking an experienced Veterinary Client Service Representative to join their team at Long Beach Animal Emergency. The role involves being the first and last point of contact for clients, managing paperwork, and ensuring a positive experience during patient check-in and discharge processes.

Health CareHospitalMedicalPetVeterinary

H1B Sponsor Likely

Responsibilities

Prepare paperwork for patient arrival

Care for the client/patient during check in process

Maintain patient records

Guide the client through the discharge/check out process including handling financial transactions

Maintain our lobby space and exam rooms to serve our clients

Qualification

Customer service experienceMedical setting experienceMulti-taskingMicrosoft OfficeListening skillsCall routingEnglish fluency

Required

Minimum two-years experience in a customer service role

Must be able to multi-task and think fast

Must exhibit a high level of customer service in stressful situations

Must be able to read, write, and speak English fluently in a clear and audible voice

Must be comfortable working with business related computer software as well as Microsoft Office Programs (Word and Excel)

Schedule flexibility is needed due to the 24 hours, 365-day operation of the hospital

Understanding incoming caller's needs and routing appropriately

May need to stand and walk around the hospital for an extended period of time to facilitate client care

Must be able to sit for an extended period of time

Must be able to lift objects up to 10-15lbs, such as office materials, patient files, and small animals

Excellent hearing and listening skills required

Continuous typing is required

Must be able to bend, kneel, and reach in order to troubleshoot computer, phone, and multi-functional device problems

Preferred

Experience in a medical setting preferred, veterinary is ideal

Medical (human or animal) call routing is a plus

Benefits

Health

Dental

Vision

401K

Paid parental leave

Amazing pet benefits

Company

Thrive Pet Healthcare

Glassdoor3.2

Thrive Pet Healthcare offers routine wellness, emergency and speciality care, surgery, boarding, and grooming services for pets.

Founded in 2003

Austin, Texas, USA

5001-10000 employees

https://www.thrivepetcare.com

H1B Sponsorship

Thrive Pet Healthcare has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2021 (3)