Goodwill Industries of Southeastern Wisconsin, Inc. ยท 2 days ago
Office Clerk II - AM Messaging Center
Kenosha, Wisconsin, United States
Full-time
Onsite
Entry Level
$15/hr - $15/hr
1+ years expGoodwill Industries of Southeastern Wisconsin, Inc. is seeking an Office Clerk II to manage the main reception area for guests, visitors, and employees. The role involves answering phone calls, dispatching emergency requests, and performing various administrative duties to ensure smooth operations.
AssociationCommunitiesLifestyleRetailTraining
Responsibilities
Greet all customers in a pleasant and professional manner and notify appropriate persons of arrival of scheduled and unscheduled visitors
Maintain daily operational services related to Answering Message Center
Maintain a professional demeanor when greeting all visitors/customers in a pleasant and professional manner
Answer all incoming calls in a pleasant and professional manner and record accurate and complete messages in record keeping book
Maintain copies of all general documents that are utilized by staff and participants on a regular basis and have them presented in an organized and efficient manner
Inform participants of staff availability
Maintain EBT, bus pass, token and gas card operations
Handout necessary forms and assist as appropriate. (i.e. FoodShare, BadgerCare, etc.)
Assist participants with utilizing the computers in General Reception for the purpose of applying for benefits, checking the status of their case or other income maintenance activities
Maintain accurate records including: message books, daily phone totals, transaction totals for projects completed, and daily outgoing fax totals
Retrieve messages from the participant Absence Reporting Line and Workshop Line and record in appropriate computer programs
Prepare data for monthly/annual reports applicable to job related activity
Scan in all income maintenance documents from the agency to the CDPU
Completion of projects such as binding, copying, mass faxing, folding, etc
Provide data entry assistance as needed to KCJC/HSB staff
Carry out safety/security procedures, including the 1033 emergency procedure as directed by appropriate personnel
Follow Answering Message Center/General Reception policies and procedures
Order office and other supplies as needed
Assist in office machine maintenance, particularly copy machines
Maintain a safe and professional work environment
Perform other appropriate duties as assigned
Qualification
Required
Minimum high school graduate or equivalent is required
Knowledge of switchboard operations in an office environment
Ability to handle high volume telephone calls/visitors
Pleasant telephone voice and full knowledge of telephone etiquette
Ability to handle sensitive/difficult situations and maintain a high level of confidentiality
Ability to prepare and maintain neat, accurate and complete records of reports
Ability to set priorities, work independently, and solve work related problems
Ability to work and communicate effectively with employees, the public, and a variety of individuals in a professional and cooperative manner
Knowledge of safety practices and procedures in the working environment
Ability to maintain confidentiality of communication between service participants and Job Center Staff
Ability to sit for long periods of time at switchboard stations
Ability to manipulate computer, keyboards and telephones
Ability to speak clearly and hear well in order to effectively use communications equipment
Ability to move throughout office areas
Ability to stand, walk, squat, bend, twist, kneel and reach above shoulders
Ability to lift 25 pounds
Preferred
Vocational/Technical degree preferred
One year related experience preferred
Benefits
Medical
Dental
Vision
Short and long-term disability
Life insurance
Retirement plan
Paid time off (PTO)
Company
Goodwill Industries of Southeastern Wisconsin, Inc.
Goodwill Industries of Southeastern Wisconsin, Inc.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Jacqueline E. Hallberg
President & CEO
Recent News
The Business Journals
2024-04-27
2024-02-19
2024-02-19
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