QGenda · 12 hours ago
Support Specialist
Akron, Ohio
Full-time
Hybrid
Entry Level
1+ years expQGenda is redefining healthcare workforce management and is seeking a Support Specialist to empower healthcare providers. The role involves engaging with customers to support their technical needs, training users on software, and collaborating with various departments to enhance product offerings.
Medical DeviceHealthcareSoftwareHospitalInformation TechnologyHealth CareSchedulingService Industry
No H1B
Responsibilities
Engage with customers and prospects to support their technical needs, and serve as the technical expert for assigned product lines
Work closely with various departments to drive product design, development, marketing, and launch processes
Write and maintain technical marketing tools such as product support documentation, FAQs, and field training content
Train a web-based software suite via telephone/web sharing, in-office, off-site in hospital/classroom and conference venues nationally and internationally
Assist, write and develop documentation for product software and customers; content and structure for product enhancements, training sessions, and software user-conferences
Work with end users for software support, including troubleshooting, problem analysis, and providing solutions
Training experience which includes designing, producing, and presenting training material to both small and large audiences
Comfortable and confident with public speaking to large audiences up to 150 people
Ability to interact effectively with all levels of an organization both internally and externally
Analytical and oral/written communication skills including the ability to write clear, effective and grammatically correct correspondence, reports, training manuals, and other materials
Demonstrate initiative, resourcefulness, and creativity in problem-solving
Ability to work independently when necessary, set priorities, research and resolve problems and follow-through on projects/assignments with minimal direction
Qualification
Required
1+ years within Education, Customer Service, Account Management and/or Sales setting
Proactive self-directed attitude with effective time management skills
Proven ability to adapt communication style toward different audiences
Proven ability to anticipate and effectively deal with a variety of personalities and culture backgrounds across the team and customer-base
Strong communication skills both over the phone and in person
Ability to interact effectively with all levels of an organization both internally and externally
Analytical and oral/written communication skills including the ability to write clear, effective and grammatically correct correspondence, reports, training manuals, and other materials
Demonstrate initiative, resourcefulness, and creativity in problem-solving
Ability to work independently when necessary, set priorities, research and resolve problems and follow-through on projects/assignments with minimal direction
Comfortable and confident with public speaking to large audiences up to 150 people
Training experience which includes designing, producing, and presenting training material to both small and large audiences
Must be available for occasional national and international travel
Preferred
Bilingual, verbal and written
Medical Education industry background with knowledge of ACGME, GME, and UME
Experience using New Innovations or similar clinical/residency management systems
Experience with software coding/programming and/or high degree of tech interest
Benefits
Fully company-paid options for medical (both in-person and virtual), dental and vision insurance
Generous paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance
Paid parental leave for birth, adoption or permanent placement
401(k) with company match
Options to work in a hybrid-working model or remotely from home, depending on the position
Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more
Company
QGenda
QGenda is the provider of cloud-based automated physician scheduling solutions.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Francisco Partners,ICONIQ GrowthFrancisco Partners
2024-08-12Acquired
2020-06-10Private Equity
2016-06-01Private Equity
Leadership Team
Greg Benoit
CEO
B
Blake Birkenfeld
SVP, Shift Admin
Recent News
2025-07-14
Business Wire
2025-07-09
Company data provided by crunchbase