Customer Service Representative (Healthcare)-Remote jobs in United States
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Select Source International · 1 week ago

Customer Service Representative (Healthcare)-Remote

positionUnited States
timeFull-time
remoteRemote
seniorityEntry, Mid Level
date2+ years exp

Select Source International (SSI) is a distinguished staffing company with nearly 25 years of experience, renowned for delivering top-tier workforce solutions. They are seeking a talented individual for the Employer Solutions Call Center Representative 1 role, responsible for answering inbound calls and providing excellent customer service to callers while processing incoming documents between calls.

ConsultingFinancial ServicesInformation Technology
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H1B Sponsor Likelynote

Responsibilities

Answer incoming phone lines
Follow guidelines dictated in quality program for each call
Ensure security procedure are met in every interaction
Utilize DE & all applicable systems to procure needed program details to answer the caller’s questions in accordance with program guidelines
Ensure correct information is communicated in each interaction
Maintain call talk times while applying all file facts
Following details of required call scripts
Process incoming Level 1 docs
Maintain quality performance in processing
Ensure all processing and call goals are met
Performs other functions as assigned
Follow processing guidelines

Qualification

Customer service skillsCall center experienceDe-escalation techniquesAttention to detailManual dexterityKeyboard skillsPatient confidentialityTime managementAdaptability

Required

High School Diploma or GED required
2+ years of call center experience
Must have at least 2 years consecutive with one employer
Demonstrate customer service skills is required
Able to function between two departments incoming calls
Ability to demonstrate customer service skills
Ability to use and decipher file details
Ability to use de-escalation techniques on calls
Ability to pay attention to detail while on calls or processing files
Ability to display manual dexterity in the use of a PC, phone, sorting, filing and other office equipment
Ability to demonstrate good keyboard skills
Ability to maintain patient confidentiality
Ability to work independently, under pressure and within restricted timeframes
Ability to adapt and thrive in a changing environment
Ability to manage time effectively
Ability to demonstrate a strong knowledge of customer service principles and practices

Preferred

Additional education is preferred

Company

Select Source International

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Select Source International (SSI) is an award-winning global leader in Consulting and Staff Augmentation, helping businesses thrive across IT, Healthcare, Finance & Accounting, Human Resources, Engineering, Energy & Utilities, Manufacturing, Administrative, Operations & Logistics, and more.
dateFounded in 1999
location
Minneapolis, Minnesota, USA
people-size501-1000 employees
web-link
https://selectsourceintl.com

H1B Sponsorship

Select Source International has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (3)
2022 (2)
2020 (4)

Funding

Current Stage
Late Stage
Company data provided by crunchbase