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Lean Marketing · 4 days ago

Client Success Manager

United States

Full-time, Part-time

Remote

Entry, Mid Level

$75K/yr - $86K/yr

2+ years exp

Lean Marketing is scaling rapidly and seeking a Client Success Manager who is dedicated to championing client success and engagement. This role involves managing a portfolio of clients, driving accountability and progress, and acting as a feedback loop between clients and the business to ensure satisfaction and retention.

AdvertisingAdvertising PlatformsConsultingMarketing

Responsibilities

Lead seamless client onboardings and proactively monitor your 125+ accounts in HubSpot

Drive engagement, identify and mitigate churn risks, manage any outstanding billing items, and execute strategies to ensure every client feels supported and stays on track

Drive client accountability by encouraging them to consistently use their marketing dashboards to track progress and spot leaks

Provide mindset support to help them overcome obstacles and implement with confidence

Find and create opportunities to celebrate client progress, from personal gifts to public shout-outs, turning successful clients into a tribe of raving fans

Act as the primary feedback loop between clients and the business

Gather testimonials and case studies for Sales & Marketing while collaborating with the Head of Client Success to support the renewal process

Learn the Lean Marketing brand, voice, and systems

Master the client onboarding process

Take ownership of your initial book of clients

Establish a regular rhythm of proactive client outreach

Begin to identify and re-engage at-risk clients

Contribute to the community and start building relationships with clients

Fully own your book of 125+ clients

Demonstrate a measurable improvement in client engagement and a reduction in churn

Have your first renewal conversations and successfully renew your first cohort of clients

Ensuring clients have a clear understanding of the Accelerator and their role in their own success from day one

Proactively monitoring and improving the health of your client portfolio through consistent engagement

Reducing the time it takes for a new client to attend their first session and begin implementing the 1-Page Marketing Plan

Driving active participation in community events, online sessions, and peer-to-peer support

Consistently identifying and securing successful client stories to fuel sales and marketing

Early and accurate identification of at-risk accounts to enable proactive intervention and save strategies

Qualification

Client Success ExperienceCRM ExperienceClient EngagementChurn Risk ManagementProactive CommunicationEmpathyOrganizationRelationship Building

Required

2+ years in a client-facing role (client success, CSM, account management, hospitality, etc.)

CRM Experience (HubSpot highly preferred)

You are a self-starter who can thrive in a 100% remote environment

Based in EST

Benefits

Total of 38 days of paid vacation: 30 days of PTO with an additional day off on your birthday, plus 7 country-specific holidays

Fully remote, high-trust environment: Work from anywhere. You’re measured on outcomes and standards, not time online or activity theatre.

Salary at $75-86k+ FTE (based on number of clients held) with growth opportunities at a company in scale mode.

World-class IP and credibility: You’ll lead clients using the frameworks behind Allan Dib and The 1-Page Marketing Plan — proven, respected IP that gives you instant authority with clients.

Scale your income with impact: As your client load grows and your quality holds, so does your earning potential.

Fast-growing company, real momentum: Lean Marketing is scaling. You’re joining a team building something meaningful, not maintaining a stagnant program.

Accelerated skill growth: Overseeing 100+ businesses forces sharp thinking, better judgment, and faster pattern recognition — your skills compound quickly here.

Recognition and celebration for wins: Strong performance is seen, acknowledged, and celebrated. Doing great work here doesn’t go unnoticed.