Bryan Health ยท 13 hours ago
Computer Support Specialist
Lincoln, NE
Full-time
Onsite
New Grad, Entry LevelBryan Health is seeking a Computer Support Specialist responsible for providing computing support to physicians, employees, students, and vendors. The role includes first-level problem determination, problem resolution, and escalation for IT-supported products and services.
Health CareHospitalNon Profit
Responsibilities
Commits to the mission, vision, beliefs and consistently demonstrates our core values
In accordance with established Information Technology (IT) standards, monitors Data Center functions, interfaces, environmental and systems
Maintains downtime logs
Performs assigned tasks on run schedules
Monitors daily backups; loading and labeling tapes
Controls and documents physical and remote access to systems
Works with vendors and IT staff to resolve issues
Maintains and checks out loaner laptops
Produces and delivers reports as needed
Provides support for meeting room audio-visual issues
Maintains physician lounge computer equipment
Replaces computer keyboards, mice, scanners; installs RAM
Troubleshoots Optiflex devices on patient care units
Resolves first-level computer support problems reported to IT Service Desk including providing initial problem resolution for all users with hardware, software and application problems; utilizing available tools and following procedures and policies for handling support cases as expertise permits; performing basic troubleshooting and escalating problems per appropriate IT procedures; and providing accurate and timely logging of problems
Courteously communicates concise problem information for external and internal service personnel for follow-up
Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise
Participates in meetings, committees and department projects as assigned
Performs other related projects and duties as assigned
Qualification
Required
High School graduate or equivalency required
Knowledge of personal computers and software applications related to data, networking, software applications, hardware and customer equipment
Knowledge of computer security procedures and practices
Skill in the operation of data center equipment and facility computer hardware
Skill in conducting problem analysis and troubleshooting computer problems
Ability to multi-task, prioritize work demands and work with minimal supervision
Ability to effectively interact with clients having a broad range of computer knowledge and ability
Ability to identify problems/situations, take appropriate action and implement solutions or escalate as required
Ability to communicate effectively both verbally and in writing
Ability to perform crucial conversations with desired outcomes
Ability to problem solve and engage independent critical thinking skills
Ability to maintain confidentiality relevant to sensitive information
Ability to maintain regular and punctual attendance
Must successfully complete Customer Service Representative training and obtain Customer Service Representative Certification through the Help Desk Institute within six (6) months of hire/assignment
Preferred
Associate's degree or additional coursework in computer science or related field
Company
Bryan Health
Bryan Health is a non-profit organisation that specializes in hospital, health care & health education.
Founded in 1997
5001-10000 employees
H1B Sponsorship
Bryan Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2023 (5)
2022 (3)
Funding
Current Stage
Late StageLeadership Team
Russ Gronewold
President and CEO
Troy Hottovy
Chief Technology Officer/Chief Information Security Officer
Company data provided by crunchbase