Cisco · 1 month ago
Customer Experience Partner Business Development Manager
United States
Full-time
Remote
Mid, Senior Level
$128K/yr - $192K/yr
5+ years expCisco is a leading technology company revolutionizing data and infrastructure connectivity. They are seeking a Customer Experience Business Development Manager to develop and execute strategies that enhance customer value and partner success across the customer lifecycle.
Communications InfrastructureEnterprise SoftwareHardwareSoftware
Responsibilities
Develop and implement customer experience strategies aligned with Cisco’s LAER model to drive partner success and customer value realization
Collaborate closely with Partner Account Executives, Partner Success Managers, Renewal Managers, and Customer Success Specialists to orchestrate partner software and services sales strategies
Act as a trusted advisor to partners, helping them build lifecycle practices that increase adoption, expansion, and renewal rates
Leverage data, insights, and analytics to identify opportunities for upsell, cross-sell, and expansion within partner accounts
Support partners in crafting and executing Customer Success Plans that ensure end customers fully leverage Cisco solutions and achieve desired business outcomes
Facilitate alignment between Cisco’s buying programs, premium services, and partner sales offerings to improve partner profitability and customer satisfaction
Drive partner engagement through regular meetings, enablement sessions, and sharing of standard processes and tools available via Cisco’s SuccessHub and other resources
Monitor partner performance metrics and customer health scores to proactively address risks and opportunities throughout the customer lifecycle
Serve as a liaison between Cisco and partners to ensure smooth contract negotiations, renewals, and adoption of new services
Qualification
Required
5+ years experience in customer experience, lifecycle selling, or partner sales within the technology industry, preferably with knowledge of Cisco's portfolio and partner ecosystem, or 8+ years in a technology environment
5+ years experience building and nurturing positive relationships with partners and customers, using empathy and curiosity to understand their needs
2+ years in using data-driven insights and sales methodologies to identify and close growth opportunities
Preferred
Collaborative and able to work optimally across cross-functional teams including sales, technical, legal, finance, and delivery
Motivated to exceed sales and customer success goals with a tenacious approach to opportunity pursuit and closure
A strategic thinker with a strong customer-centric mindset and a passion for driving business outcomes through partner collaboration
Experience working with Distributors, Managed Service Providers, and other partner types in a global sales environment
Familiarity with Cisco's Customer Experience Specialization and lifecycle enablement programs
Knowledge of enterprise agreements, software consumption models, and premium services offerings
Benefits
Medical, dental and vision insurance
401(k) plan with a Cisco matching contribution
Paid parental leave
Short and long-term disability coverage
Basic life insurance
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
Paid year-end holiday shutdown
4 paid days off for personal wellness determined by Cisco
16 days of paid vacation time per full calendar year
Flexible vacation time off program
80 hours of sick time off
Optional 10 paid days per full calendar year to volunteer
Company
Cisco
Cisco develops, manufactures, and sells networking hardware, telecommunications equipment, and other technology services and products. It is a sub-organization of Cisco Press.
10001+ employees
H1B Sponsorship
Cisco has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1238)
2024 (1231)
2023 (1273)
2022 (2127)
2021 (1991)
2020 (1173)
Funding
Current Stage
Public CompanyTotal Funding
unknown1990-02-13IPO
Leadership Team
Chuck Robbins
Chair and CEO
Carl Solder
Chief Technology Officer - Cisco System Australia/New Zealand
Recent News
2026-01-14
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2026-01-14
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