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County of San Mateo · 1 day ago

IS Business Analyst II (Departmental Promotional Only)

San Mateo, CA

Full-time

Onsite

Mid Level

$129K/yr - $162K/yr

3+ years exp

San Mateo County Health is seeking a well-qualified individual for the position of IS Business Analyst II. The role involves performing complex systems maintenance and operational duties, serving as a liaison between system users and IT staff, and providing technical support and training to users.

AssociationGovernmentHealth CareNon Profit

No H1B

Responsibilities

Participate in the modification of existing systems and/or the implementation of new systems by developing, writing, and disseminating procedures that utilize new or changed system applications and by evaluating system modifications in response to operational, program, and/or regulatory changes

Provide assistance as requested related to the use of department and/or program systems and software applications; determine severity of problem and resolve or refer to appropriate personnel or vendor for resolution

Participate in a variety of system user and work groups to identify user needs and operational, programmatic, and/or regulatory changes affecting application requirements and other related issues

Coordinate and direct the work of software vendors to identify and resolve programming and other operational problems; coordinate the scheduling of corrective patches and upgrades between vendors and staff; interact with vendors, external agencies, auditors, or other staff to obtain requested data or special reports

Provide or arrange for the training of staff on the information systems used by the department and/or program; request ad hoc reports

Develop and execute system test plans to ensure application performance conforms to specifications; modify technologies to correct errors and optimize system performance and cost-effectiveness

Stay abreast of current trends and developments in system applications and technologies; serve as a technical expert on assigned committees. Learn and apply emerging technologies, and perform duties in an efficient, organized, and timely manner

Prepare and track requests to information technology staff, vendors and/or service providers for routine system changes and reports

Qualification

System analysisSoftware configurationDatabase managementApplication supportProject managementBusiness process analysisVendor relationship managementTroubleshooting skillsTechnical writingCustomer serviceCommunicationTeam collaborationOrganizational skills

Required

A bachelor's degree from an accredited college or university with a major in information systems, Computer Science, or similar technical discipline

At least two years of experience in system analysis and software configuration or development and support

At least 6 months experience in supporting Avatar

Strong knowledge of business process analysis, requirements analysis, and software analysis and design

Project management experience

Three years of experience performing application support in a health care setting

Ability to analyze end-user technical requirements and recommend specific technical and/or workflow solutions to meet the need

Excellent trouble shooting skills

Knowledge of database and data dictionary concepts, database file structures and operating system interfaces

Use business analysis techniques such as interviewing, brainstorming, modeling, risk analysis, estimating, and peer review

Ability to work independently and set priorities

Three years of experience supporting a health wide system, electronic health record or case management system

Knowledge of principles and practices of leadership and mentoring

Excellent verbal and written communication skills with both technical and non-technical staff

Demonstrated ability to establish, maintain, and foster positive and effective working relationships with those contacted in the course of work

Knowledge of various information technology platforms and operating systems

Principles and practices used in the analysis and development of procedures and information systems associated with assigned operational and/or program area

Principles of relational database management and systems integration analysis and programming

Principles and practices of programmatic analysis and report preparation

Information systems and data processing concepts

Principles and practices of contract and vendor relationship management

Modern office practices, methods, and computer equipment and applications related to the work

Record keeping principles and procedures

English usage, grammar, spelling, vocabulary, and punctuation

Techniques for providing a high level of customer service by effectively dealing with users, vendors, external agencies, and County staff

Learn department and County systems, policies, programs, and practices related to information systems

Provide technical and analytical support to users of department systems and applications

Learn to and communicate with department personnel to identify and translate information needs into system requirements

Learn to and communicate business information system needs to system vendors for the design, development, and/or enhancement of system applications

Assist end users on a wide variety of system issues, evaluate alternatives, and make and implement sound recommendations

Assist in developing materials and present effective training programs; train users in the assigned application systems

Evaluate the effectiveness of newly developed systems and/or applications

Deal tactfully with the customers and staff in providing information, answering questions, and providing customer service

Prepare clear, concise, and accurate documentation, instructions, correspondence, and other written materials

Organize work, set priorities, and meet critical deadlines

Learn, interpret, apply, explain, and ensure compliance with applicable County standards, policies, and procedures related to assigned area of responsibility

Establish and maintain a variety of filing, record keeping, and tracking systems

Operate modern office equipment including computer equipment and specialized software applications programs

Communicate effectively, orally and in writing, with both technical and non-technical personnel

Establish and maintain effective working relationships with those contacted in the course of the work

Communicate with department personnel to identify and translate information needs into system requirements

Conduct research projects on a wide variety of software and systems issues, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports

Research, develop, and recommend cost-effective technical system improvements

Develop and implement comprehensive computer operations-related projects and training programs

Participate and/or lead focus groups or working sessions to establish new processes or technical design for improvement

Interpret, apply, explain, and ensure compliance with Federal, State, and local policies, procedures, laws, rules, and regulations