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Spotless Brands · 1 day ago

Assistant Site Manager Express

Salem, VA 24153, USA

Full-time

Hybrid

New Grad, Entry Level

Spotless Brands is seeking an energetic self-starter to join Ultimate Shine Car Wash as an Assistant Site Manager. The role involves supporting the Site Manager in daily operations, training Crew Members, and ensuring customer satisfaction while maintaining safety and operational standards.

Professional ServicesRetail

Responsibilities

Train and support current and incoming Crew Members

Complete New Hire paperwork with new Team Members

Verify Shift Leaders and Crew Members are following all proper procedures and safety protocols while at work

Assist in constructing an employee schedule that considers daily demand and labor percentage of your respective car wash location

Support the Site Manager in tracking Crew Member hours to control labor cost

Provide clear and concise daily verbal reports to the Site Manager regarding daily operations

Assume Manager responsibilities if the Site Manager is not at work and/or unavailable

Demonstrate knowledge and effectively communicate with customers regarding each of the Ultimate Shine wash packages

Operate XPT machines, including how to read and understand the XPT cash audit report, zero XPT, and be entrusted on occasion to pull money from the XPT and make an accurate deposit

Develop and maintain an understanding of how Ultimate Shine Car Wash equipment works; perform maintenance on car wash equipment and troubleshoot inoperable equipment on site

Confirm equipment is in proper working order at all times to ensure a great car wash experience

Ensure that vehicles entering the tunnel are in proper condition to be washed; identify damage on a vehicle before it is sent into the tunnel

Once wash is complete, ensure customer satisfaction and cleanliness of vehicles

Properly handle customer complaints and damage claims; complete claim paperwork and follow appropriate procedures

Demonstrate professionalism at all times, including following the company dress code policy

Communicate respectfully with customers and other Team Members

Complete end of the month paperwork and audit

Guarantee completion of all daily, weekly, and monthly tasks as written on the checklist

Ensure general upkeep/maintenance of the grounds, facilities, and equipment

Work with the Site Manager to order proper inventory for chemicals, office supplies, and uniforms. Ensure items are kept in stock

Other duties as assigned

Qualification

Training abilitiesTechnical troubleshootingLeadership skillsCustomer serviceDecision-making skillsTime managementCommunication skills

Required

Comprehend written and verbal instructions and carry them out

Must possess excellent judgement and decision-making skills

Must have reliable transportation

Ability to work 40+ hours per week; be willing to work flexible hours including evenings, weekends, and holidays, which may include overtime or on-call as needed

Have the ability to lift 50 with or without an accommodation

Demonstrated ability to manage time wisely

Satisfactorily meet the probationary period monthly reviews and time limit expectations

Must be at least 18 years of age

Exceptional leadership skills and the ability to train and support employees on routine and complex tasks

Ability to pass a contingent background check