FedEx Office · 11 hours ago
Customer Service Parcel Specialist
San Antonio, TX
Full-time
Onsite
New Grad, Entry Level
0+ years expFedEx Office is a leading provider of printing and shipping solutions. The Customer Service Parcel Specialist is responsible for delivering a positive customer experience, taking orders, providing product information, and managing store activities while maintaining a clean and safe environment.
Printing
Responsibilities
Follows instructions of supervisors and assists other team members in performing store functions
Assists in the training of store team members
Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need
Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
Ensures all customer problems are resolved quickly and to the satisfaction of the customer
Takes complex customer orders using order systems and provides accurate pricing information
Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
Maintains a safe, clean and orderly retail Store
Ensures confidentiality of customer data and careful handling of documents, media, and packages
Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change
Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability
Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage
Takes preemptive action to prevent errors and waste
Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures
Performs multiple tasks at the same time
Looks for opportunities to improve knowledge and skills within the retail Store
Able to operate with minimal supervision
Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook
All other duties as needed or required
Qualification
Required
High school diploma or equivalent education
6+ months of specialized experience
Excellent verbal and written communication skills
For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook
Ability to stand during entire shift, excluding meal and rest periods
Ability to move and lift 55 pounds
Ability, on a consistent basis, to bend/twist at the waist and knees
Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
Ability, on a consistent basis, to work with minimal supervision
Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
Minimum six months of related experience required
Proven strong organization and planning skills
Action oriented with skills and aptitude to excel in a customer-focused and results-driven environment
High integrity individuals who present professional image through effective written and verbal communication skills
Excellent team building and collaborative skills; ability to develop strong customer relationships
Strong problem solving skills
Ability to accurately translate and record information into electronic tracking system with 100% accuracy
Proficiency with computer systems and ability to learn new software applications quickly
Ability to pass an OSHA certification for any equipment in center calling for such certification
Ability to move 75 pounds unassisted
Ability to maneuver packages of any weight above 75 pounds with appropriate equipment and/or assistance from another person
Physical stamina to walk up to 10 miles per shift
Preferred
Warehouse and/or Hospitality Experience Preferred
Company
FedEx Office
At FedEx Office, printing, packing and shipping are in our roots. But get to know us and you’ll discover we provide so much more.
10001+ employees
H1B Sponsorship
FedEx Office has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (3)
2023 (15)
2022 (25)
2021 (17)
2020 (11)
Funding
Current Stage
Late StageLeadership Team
Brian Philips
President and CEO
Leslie Benners
Senior Vice President & Chief Financial Officer
Company data provided by crunchbase