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Ascend Federal Credit Union · 1 day ago

Part Time Teller

Tullahoma, TN

Part-time

Onsite

Entry Level

1+ years exp

Ascend Federal Credit Union is the largest credit union in Middle Tennessee, focused on providing rewarding career opportunities to its employees. The Part Time Teller role involves processing transactions, handling member issues, and promoting credit union services while maintaining a high standard of customer service.

BankingConsumer LendingFinanceFinancial ServicesLendingRetirement

Responsibilities

Represent the credit union in a courteous and professional manner by following the Teller Services Center Standards. Provide prompt, efficient and accurate service in the processing of transactions via interactive teller machines

Handle member issues including complaints and errors in an acceptable manner

Maintain and encourage a good working relationship between the branches with ITMs and the Teller Services Center

Cross offer credit union services to members by assessing their needs based on information obtained from member/potential member cues and cross-sell messages in Teller Navigator. Explain the different services and the benefits of each service. Help increase the member’s knowledge about all services in order for the credit union to become the member’s PFI (primary financial institution)

Receive and review all checks and cash for deposit to various accounts, verifying endorsement and negotiability, cash checks and pay money from various accounts upon verification of member account balances, enter transactions into credit union records via an online computer terminal

Perform other teller duties including balancing and make advances on open-end loans

Read all internal publications, including HUB and Possibilities

Perform other duties as required or assigned

Qualification

Customer service experienceTeller operations knowledgeMicrosoft OfficeCash handlingProfessional communicationMulti-taskingOffice equipment operation

Required

Minimum of one year customer service experience

High school graduate or equivalent

Look and speak professional and be comfortable in front of a camera

Must be accurate in all teller/new account transactions, including cash handling, and have a thorough knowledge of teller operations in order to answer questions and resolve problems

Must communicate with members in a positive manner in dealing with member/teller transactions

Must be able to manage and prioritize multiple tasks

Regular and reliable attendance is required

Working knowledge of computer programs including Microsoft Outlook, Word, Excel and the internet

Must be able to operate or have ability to be trained to operate related office equipment including calculator, laser printer, receipt printers, computer terminal (PC), multifunction copier, telephone, Interactive Teller equipment and the Teller Now teller platform