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Cin7 · 15 hours ago

Customer Success Manager

United States

Full-time

Remote

Mid, Senior Level

$70K/yr - $75K/yr

5+ years exp

Cin7 is a fast-growing global software company that provides solutions for modern-day product sellers. As a Customer Success Manager, you will be a strategic partner helping customers unlock the full value of the Cin7 platform, focusing on retention and product adoption while collaborating with various teams to ensure customer satisfaction.

Cloud ManagementComputerEnterprise ApplicationsEnterprise SoftwareInformation TechnologyPoint of SaleSaaSSales AutomationSoftware

Work & Life Balance

Responsibilities

Build strong, consultative relationships with customers, focusing on strategic value, adoption, and long-term success

Manage high volume SaaS book of business serving our strategic accounts. Cin7 services SMB and mid-market and you will primarily work with growing and scaling brands

Manage a book of business of 450 key accounts, driving retention and product adoption

Conduct daily customer calls with your book of business, leveraging our tech tools to run tech-touch, human-touch playbooks

Identify recurring customer challenges and help build scalable solutions, playbooks, and resources

Conduct QBRs, pricing reviews, value proposition pitches, and client escalation calls

Value-sell our products throughout the customer lifecycle, reinforcing ROI and client investment into Cin7

Deliver proactive business reviews and surface opportunities for customers to optimize workflows using Cin7

Track customer health, identify risks early, and implement mitigation strategies

Drive customer accountability by setting clear goals and executing tailored success plans

Collaborate cross-functionally to ensure a seamless experience throughout the customer lifecycle

Resolve customer questions by connecting them with the right internal experts

Contribute to the development of Customer Success frameworks, resources, and operating processes as we scale

Qualification

Customer Success ManagementAccount ManagementSaaS ExperienceData AnalysisSalesforceEmpathyContinuous Improvement MindsetCommunication Skills

Required

5+ years in a customer-facing role, ideally within high-velocity SaaS Customer Success, Account Management, or similar environments

Experience working with supply chain, manufacturing, commerce, or retail customers

Proven skills in client retention, strategic account management, and results-oriented customer relationship development

Proven ability to manage and grow a diverse customer portfolio, ideally within a fast-paced or high-growth organization

A proactive, resourceful, and autonomous working style—comfortable owning challenges and driving solutions

Experience navigating and influencing cross-functional teams to deliver customer outcomes

Strong communication skills, with the ability to simplify technical concepts for different audiences

A high level of empathy and customer-centricity, especially in challenging situations

Data fluency—comfortable analyzing usage patterns, KPIs, and business impact

Demonstrated expertise leveraging platforms such as Salesforce, ChurnZero, Gong, and emerging AI tools to improve visibility, efficiency, and performance

A continuous improvement mindset: curious, adaptable, and eager to learn

A team-first attitude that contributes to a culture of inclusion, collaboration, and respect

Bachelor's degree or equivalent practical experience