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Mazzella Companies · 1 day ago

Inside Sales Account Manager

Arlington, TX

Full-time

Onsite

Entry Level

1+ years exp

Mazzella Companies is a leading organization that values collaboration and employee growth. They are seeking an Inside Sales Account Manager who will work closely with the sales team and management to drive growth and profitability while providing exceptional customer service and support for business development efforts.

IndustrialManufacturingWholesale

Responsibilities

Respond to customer’s and outside sales requests in “real time” for price quotations, order entry and placement and communicate order status to customer and outside sales

Develop and maintain relationships with customers to ensure proper support and provide a positive customer experience to instill confidence and comfort in every transaction

Prepare quotes, order entry, resolve queries and manage production on orders utilizing the ERP system

Serve as a liaison with outside sales, purchasing and the toll processor to expedite orders and meet delivery dates

Plan, organize and coordinate with management to pre-qualify bids over $3,000 for Project or Contract Management

Utilize the Company’s customer relationship management (CRM) system to maintain complete call records and valid customer/account information which supports increased product sales goals

Coordinate delivery times with production and Operations Lead in order to achieve customer satisfaction when normal lead times are not adequate

Work with vendors to obtain information regarding pricing and specifications to complete and execute on project deliverables

Demonstrate an expertise in collaborating with multiple functions, including sales partners, internal business partners, and acts with a sense of urgency on customer feedback

Participate in various projects with the Technical Department related to account specific or special product and project opportunities

Assist in management of both freight and warranty claims

All other duties as assigned

Qualification

Account ManagementCustomer Relationship ManagementSales ExperienceAnalytical SkillsOrganizational SkillsMechanical AptitudePC LiteracyCommunication SkillsDetail OrientedTeam CollaborationProblem Solving

Required

A high school diploma or GED is required

An undergraduate degree from an accredited college or university with a focus in Business Administration, Finance, Accounting, Economics, Marketing, or related discipline; in the absence of a degree, directly-related job experience serving in strategic account management and industrial sales role, where a number of years and proven knowledge may offset the degree requirement

A proven track record of building and maintaining effective customer relationships within different organizations to meet or exceed established goals for product sales

Demonstrated strong organizational abilities and prior experience utilizing a Customer Relationship Management system for business information tracking

Demonstrated ability to work with internal and external customers providing exceptional customer service

Requires solid written and verbal communication skills

Demonstrated mechanical aptitude

Strong analytical, conceptual and planning skills are required

Excellent math skills and overall PC literacy (Microsoft Office) are required

Must be detail oriented, self-motivated and disciplined with the ability to multi-task

Works with a continuous improvement mindset

Must successfully complete drug screen, physical and E-Verify

Preferred

At least one year of prior professional-level account management and industrial sales with proven experience meeting and exceeding sales goals is preferred