Apply on Employer Site

Ryerson · 3 days ago

Senior Account Manager

Livermore, CA

Full-time

Onsite

Mid, Senior Level

$91K/yr - $137K/yr

3+ years exp

Ryerson is a leading provider of industrial metal products and services, committed to excellence and customer service. The Senior Account Manager will maintain and expand transactional business with current and past customers, leveraging relationship management and business development skills to ensure clients receive exceptional support.

Customer ServiceIndustrialManufacturingSupply Chain ManagementWarehousing

Responsibilities

Quickly builds strong relationships with contacts at all levels across a variety of functions within customer organizations but especially with purchasing decision makers; develops customer trust and confidence in Ryerson and its representatives

Works closely with our inside sales team, credit center, inventory managers, and other departments within the company to creatively achieve both company and customer objectives

Understands and monitors the competitive environment and provides market intelligence to sales management to help shape service center sales strategies, price levels, and working capital decisions

Increases revenue from assigned customers by selling value-added services and programs; grows new business by increasing sales through profitable transactional growth

Manages customer accounts, including implementation of memorandum of understanding margin analysis, competitive market information, and quality improvement initiatives

Develop and implements appropriate sales and commercial programs while promoting our E-Commerce capabilities

Consistently manages daily call planning execution to keep customers informed about the industry, economic trends, and Ryerson’s ability to assist customers in adapting to change

All other duties as assigned or duties, responsibilities, and activities may change at any time with or without notice

Qualification

Sales experienceCustomer relationship managementBusiness acumenMS Office proficiencySAP experienceSalesforce.com experienceInterpersonal skillsCommunication skillsNegotiation skillsProblem-solving skillsTeamworkMotivation